Kassie Mendoza
Cantonment ,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with the capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth and further my career into Aviation as a flight attendant.
Overview
6
6
years of professional experience
Work History
Service Writer
SunSouth
Foley, AL
07.2024 - Current
- Partnered with technicians to deliver precise service estimates.
- Documented and organized comprehensive records of service transactions and customer interactions.
- Collaborated with repair staff and parts providers to ensure timely access to resources and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Engaged with service team members to pinpoint areas for enhancement, driving improvements in quality standards and procedures.
- Generated precise customer estimates and communicated charges effectively to enhance customer understanding.
- Resolved customer concerns swiftly and professionally, enhancing trust and loyalty among clientele.
Member Service Representative
Navy Federal Credit Union
Pensacola, FL
12.2021 - 07.2024
- Provided guidance to members on how best to use products or services offered by the organization.
- Researched complex issues related to accounts or services provided by the organization.
- Answered member questions about products and services.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
Auto Sales Representative
Jim Peach Motors
Brewton, AL
06.2020 - 12.2021
- Generated new sales leads through cold calling and networking activities.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of vehicle.
- Attended training sessions regularly to stay up-to-date on product knowledge and industry trends.
Education
High School Diploma - undefined
T.R. Miller High School
Brewton, AL05.2020
Skills
- Customer Service
- Relationship Building
- Administrative and Office Support
- Time-Management
- Technical Skills- Microsoft Office (Word, PowerPoint, Outlook, Excel, Access)
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Policies and Procedures Adherence
- High-Energy Attitude
- Document and Records Management
Timeline
Service Writer
SunSouth
07.2024 - Current
Member Service Representative
Navy Federal Credit Union
12.2021 - 07.2024
Auto Sales Representative
Jim Peach Motors
06.2020 - 12.2021
High School Diploma - undefined
T.R. Miller High School