Hardworking employee with customer service, multitasking, and time management abilities. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
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Certification
Work History
Account Manager
Acrisure LLC
Pierre, SD
05/02/22 - Current
Manage multiple accounts simultaneously while meeting deadlines.
Process applications, endorsements, cancellations, renewals and other related activities.
Maintain detailed records of customer interactions, transactions and comments for future reference.
Answer customer inquiries via phone, email, and chat.
Customer Service Representative
American Family Insurance
Pierre, SD
12/10/18 - 01/24/22
Maintained detailed records of customer interactions, transactions and comments for future reference.
Answered customer inquiries via phone, email, and chat.
Reviewed customer requests and provided competitive quotes in a timely manner.
Communicated effectively with customers regarding quote status, changes, or additional information required.
Pharmacy
Avera Pharmacy
Pierre, SD
10/15/17 - 12/07/18
Maintained patient profiles, including medical histories, allergies and current medications.
Organized shelves and stocked inventory.
Processed payments accurately and efficiently.
Managed communication between doctors, pharmacists, insurance companies and patients.
Tracked expiration dates of medications and removed outdated items from shelves.
Ordered drug supplies when needed according to established procedures.
Conducted monthly audits of prescription files to ensure accuracy and completeness.