Kassie Rogers
Lubbock,TX
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Skilled in leading healthcare companies through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrate ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Care Coordinator
Heroes home care
Lubbock, Texas
02.2022 - 08.2024
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Developed individualized service plans based on assessment findings.
- Maintained records management system to process personnel information and produce reports.
- Managed personnel schedules to keep shifts properly staffed.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Developed and maintained a comprehensive database of employee availability and preferences.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Gathered employee and staff data to develop monthly work schedules.
- Delegated work to staff, setting priorities and goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Set and confirmed customer appointments.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Coordinated logistics for company events, including scheduling venues, transportation, and accommodations.
- Developed a backup plan for critical positions to ensure uninterrupted service.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Copied and faxed important information for patient and client records.
- Computed balances, totals or commissions to support accounting team.
- Collaborated with other departments to coordinate resources when necessary.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Created and enforced scheduling policies and procedures to standardize operations.
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Caregiver
EAK Good Neighbor
Simms, Texas
10.2016 - 06.2019
- Maintained detailed records of services performed on clients.
- Assisted with meal planning to meet nutritional plans.
- Recorded client status progress and challenges in logbooks and reports.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed safe lifting and transferring techniques to transport residents.
- Assisted clients with maintaining good personal hygiene.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Drove clients to doctors' appointments and social outings.
- Contributed to case reviews of client status and progress.
Bar Manager
Silver Dollar Bar
Texarkana, AR
01.2011 - 06.2015
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Planned and coordinated special events to boost customer numbers and profits.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reorganized bar stations to streamline service flow.
- Created signature beverages to increase revenue and patron loyalty.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Waitress
Pittgrill
New Boston, Texas
08.2008 - 04.2015
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Answered questions about menu items, ingredients, and pricing.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Responded to ad hoc cleaning duties at end of shift.
- Stocked service areas with supplies during slow periods.
- Greeted customers and provided menus.
- Bussed tables as needed during peak hours.
- Informed customers of daily specials and signature menu items.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
GED -
New Boston High School
New Boston, TX09-2009
Skills
- Multidisciplinary team collaboration
- Goal setting
- Care planning
- Documentation
- Scheduling
- Workflow management
- Problem-solving
- Time management
- Conflict resolution
- Community outreach
- Program oversight
- At-home care instruction
- Empathy and compassion
- Clear communication
- Progress monitoring
- Organizational standards
- Multitasking and organization
- Client relationship management
- Process improvements
- Discharge planning
- Organizational skills
Timeline
Care Coordinator
Heroes home care
02.2022 - 08.2024
Caregiver
EAK Good Neighbor
10.2016 - 06.2019
Bar Manager
Silver Dollar Bar
01.2011 - 06.2015
Waitress
Pittgrill
08.2008 - 04.2015
GED -
New Boston High School