KASTE GRECZYNSKI
Cary,NC
Summary
Dedicated Patient Advocate with healthcare and social services experience. Skilled in understanding patient medical needs, facilitating communication with medical professionals, and navigating complex healthcare systems. Proven strengths in interpersonal relations and problem-solving have led to enhanced patient experience and satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Personal Shopper
Instacart Group
10.2020 - Current
- Exceeded customer expectations consistently for over six years; excellent feedback ratings and frequent repeat customers.
- Cultivated close relationships with customers, built loyal clientele, and went the extra mile in deliveries.
- Adhered to procedures and customer service standards during shopping trips to ensure satisfactory experiences
MEDICAL OFFICE ADMINISTRATOR
Premier Spinal Surgery
Cary, NC
08.2024 - 10.2025
- Proficient in Employed Epic system to streamline patient data access., Leveraged MyChart platform for patient communication and scheduling., WakeMed, Duke, Interfaced with multiple medical service platforms to support operational efficiency.and other medical service systems.
- Prepared patient intake forms, consent documents, and visit packets.
- Coordinated referrals, follow-up visits, and provider messages across clinic teams.
- Filed confidential documents and maintained organized administrative records.
- Documented and responded to incoming correspondences to address questions.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
STERILE PROCESSING TECHNICIAN
Emerge Ortho/Triangle Surgery Center
Raleigh, NC
05.2023 - 02.2024
- Communicated with patients, vendors, and surgical departments to coordinate requests and delivery of sterile supplies
- Executed duties to ensure units remained in a state of survey readiness and supported quality initiatives
- Kept abreast of evolving technologies, new instrumentation, and health practices to enhance service delivery
- Stay current in changing technologies, new instrumentation and health practices
PRODUCTION AND SALES ASSOCIATE
Rocky Mountain Chocolate Factory
Cary, NC
08.2022 - 05.2023
- Utilized active listening to identify customer needs and provided tailored solutions
- Supported onboarding process by mentoring and guiding new hires and mentoring new team members
- Established rapport with customers through friendly, personalized service to enhance their experience
SERVICE ADVOCATE
Target
Raleigh, NC
03.2021 - 09.2021
- Analyzed customer feedback on products, services, and overall experience to enhance quality standards
- Analyze customer feedback regarding products, services, and overall experience to improve quality standards
- Generated ideas to improve daily operations efficiency within the department
SERVER
Lucky 32 Southern Kitchen
Cary, NC
08.2019 - 02.2021
- Prioritized multiple tasks in dynamic environment, maintaining optimal communication chain
- Memorized frequent guest preferences to enhance guest relationships and loyalty
- Train new wait staff members to ensure proper procedures are followed at all times
FLIGHT ATTENDANT
GoJet Airlines
Bridgeton, MO
08.2015 - 07.2019
- Trained in emergency evacuation procedures, CPR, and First Aid
- Enhanced interpersonal skills and communication with crew members and passengers to facilitate smooth operations
- Demonstrated strong organizational skills in managing multiple tasks simultaneously to ensure efficient service
- Maintained composure in high-pressure situations while effectively resolving passenger complaints and managing medical emergencies
Education
CERTIFICATION IN SPD TECHNICIAN, CBSPD CERTIFIED -
Wake Technical Community College
Raleigh, NCASSOCIATE IN SCIENCE (A.S.) - INTERNATIONAL STUDIES
Appalachian State University
Boone, NCSkills
- Employee and Patient Scheduling
- Referral coordination
- Claims management
- Insurance eligibility verification
- Medical Records Management
- Patient Database Maintenance
- Attention to Detail
- Inventory management
- Excellent Problem-Solving Abilities
- Analytical thinking
- Adaptability
- Conflict resolution
LANGUAGES
Lithuanian Fluent, French Conversational
VOLUNTEER EXPERIENCE
- Red Cross, VOLUNTEER, Raleigh, NC, 2010-08, 2016-04, Provided compassionate care to elderly patients in a home setting, ensuring their comfort and safety., Maintained a clean environment within the client's home by performing light housekeeping duties., CPR Certified
- F.A.R.M. (Feed All Regardless of Means), VOLUNTEER, Boone, NC, 2013-09, 2015-07, Organized and assisted with events, activities and programs to drive outreach initiatives., Served meals at soup kitchens and food pantries to alleviate hunger in the community.
- FCCLA (Family, Career and Community Leaders of America), NATIONAL OFFICER, Raleigh, NC, 2012-08, 2014-05, Built strong relationships within community by participating in local events and activities., Demonstrate the ability to lead, inspire and mobilize others toward a common goal.
Certification
- Certified Sterile Processing and Distribution Technician (CSPDT)
- CPR and AED Certified
Timeline
MEDICAL OFFICE ADMINISTRATOR
Premier Spinal Surgery
08.2024 - 10.2025
STERILE PROCESSING TECHNICIAN
Emerge Ortho/Triangle Surgery Center
05.2023 - 02.2024
PRODUCTION AND SALES ASSOCIATE
Rocky Mountain Chocolate Factory
08.2022 - 05.2023
SERVICE ADVOCATE
Target
03.2021 - 09.2021
Personal Shopper
Instacart Group
10.2020 - Current
SERVER
Lucky 32 Southern Kitchen
08.2019 - 02.2021
FLIGHT ATTENDANT
GoJet Airlines
08.2015 - 07.2019
CERTIFICATION IN SPD TECHNICIAN, CBSPD CERTIFIED -
Wake Technical Community College
ASSOCIATE IN SCIENCE (A.S.) - INTERNATIONAL STUDIES
Appalachian State University