Kastin Kirk
San Antonio,TX
Summary
Dedicated professional with strong skills in employee management and customer relations. Experienced in enhancing service quality and resolving issues promptly, ensuring exceptional guest experiences.
Results-driven Floor Manager with expertise in policy enforcement and team leadership. Proven track record of boosting employee morale and productivity while delivering outstanding customer service in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Floor Manager
Plucker Wing Bar
San Antonio, TX
07.2025 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
Server, Bartender, Trainer
Plucker Wing Bar
Round Rock, TX
02.2024 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new servers on menu offerings and service protocols.
- Assisted in training new staff on bartending techniques and customer interaction standards.
- Maintained cleanliness and organization of bar area to enhance efficiency during peak hours.
Daycare Teacher
Adventure Time Child Developmental Center
Killeen, TX
12.2022 - 02.2023
- Developed engaging lesson plans to promote early childhood learning and development.
- Facilitated daily activities to enhance social, emotional, and cognitive skills among children.
- Implemented safety protocols to ensure a secure and nurturing environment for all children.
- Collaborated with parents to discuss children's progress and address any concerns.
Education
High School Diploma -
Killeen High School
Killeen, TXSkills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Certificate in Food handlers and Texas Alcohol beverage commission certricate
Timeline
Floor Manager
Plucker Wing Bar
07.2025 - Current
Server, Bartender, Trainer
Plucker Wing Bar
02.2024 - Current
Daycare Teacher
Adventure Time Child Developmental Center
12.2022 - 02.2023
High School Diploma -
Killeen High School