Kastine Saunders
New Castle,DE
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Experienced customer service professional bringing 12 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about required regulations and standards.
Overview
33
33
years of professional experience
Work History
Logistics Analyst
Stellantis
05.2010 - 06.2023
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
- Coordinated closely with sales teams to develop accurate demand forecasts, ensuring product availability at all times.
- Generated monthly performance reports to track and analyze shipping trends.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Applied data analysis techniques to detect and resolve supply chain and workflow interruptions.
Report Analyst
Discover Card
02.2004 - 12.2008
- Restructured procedures through coordination with compliance director to create and execute projects.
- Gathered data from multiple sources to research economic indicators, analyze key metrics and track industry trends.
- Automated repetitive tasks in the reporting process, reducing manual workloads and improving turnaround times.
- Researched accounts to reconcile inaccuracies and correct business processes.
- Reconciled payment variances by gathering data and analyzing claims department reports.
- Benchmarked local financials against industry data for managers, directors and sales teams.
Senior Customer Service Representative
Discover Card Services
03.1990 - 02.2004
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
Education
Employee Assistance Program Diploma
Michigan State University
East Lansing, MI09.2023
BBA - Business Management & HR Management
University of Phoenix
Tempe, AZ04.2014
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ04.2012
Skills
- Inventory Management
- Import/export requirements knowledge
- Client Relations
- Delivery Tickets
- Decision-Making
- Shipping procedures
- Coaching and Mentoring
- Emergency Readiness
Enjoy dancing,writing and public speaking.
Over the years, I helped to coordinate cheerleadings to compete through out the states. I also enjoy writing poetry to help relax me. I am often asked to speak at events hosted by others.
Timeline
Logistics Analyst
Stellantis
05.2010 - 06.2023
Report Analyst
Discover Card
02.2004 - 12.2008
Senior Customer Service Representative
Discover Card Services
03.1990 - 02.2004
Employee Assistance Program Diploma
Michigan State University
BBA - Business Management & HR Management
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix
Similar Profiles
Nua GjonajNua Gjonaj
Production Line Worker at StellantisProduction Line Worker at Stellantis
Jon C. SalamonJon C. Salamon
Stock Room / Shipping /Shuttle Truck Driver at StellantisStock Room / Shipping /Shuttle Truck Driver at Stellantis
Rajesh TirumalasettiRajesh Tirumalasetti
Project Manager at StellantisProject Manager at Stellantis
Ben CracchioloBen Cracchiolo
Quality Area Supervisor SVR at StellantisQuality Area Supervisor SVR at Stellantis
Mikayla CoxMikayla Cox
Student at Girls Who Code Pathways ProgramStudent at Girls Who Code Pathways Program