Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Lead Front Desk Associate
Louise Hopkins Underwood Center for the Arts
08.2022 - 11.2023
Spearheaded front desk operations as the lead point of contact at an esteemed art gallery, efficiently managing incoming calls, emails, and inquiries, providing detailed information about exhibitions, artists, and events, ensuring exceptional customer service and satisfaction
Acted as the ambassador for the art gallery, maintaining a poised and professional demeanor, cultivating and nurturing strong relationships with patrons, artists, and stakeholders, and proficiently handling transactions and payments to ensure seamless gallery operations
Events Associate
Louise Hopkins Underwood Center for the Arts
03.2021 - 11.2023
Sole representative of the art gallery during rental events, serving as the primary point of contact for renters, addressing inquiries, and providing comprehensive information about facilities and equipment, ensuring a smooth and satisfactory event experience
Diligently monitored gallery spaces during events, safeguarding the premises, and preserving the integrity of exhibited artwork by enforcing restricted area protocols, preventing unauthorized access, and ensuring the protection of valuable pieces from any potential damage or disturbance
Artful Family Hours Instructor
Louise Hopkins Underwood Center for the Arts
03.2022 - 10.2023
Developed engaging and age-appropriate art lesson plans tailored to children, fostering creativity and skill development in various mediums and techniques
Conducted interactive and hands-on art classes for children, providing guidance and encouragement to inspire their artistic expression and growth in a fun and educational environment
Creative Camp Instructor
Louise Hopkins Underwood Center for the Arts
03.2022 - 06.2023
Designed and executed comprehensive art curriculum for children's day camp, integrating diverse artistic concepts and activities to stimulate creativity and learning in a week-long program
Implemented a nurturing and safe environment while overseeing art sessions, fostering a supportive atmosphere where children thrived creatively, learned new skills, and enjoyed a memorable and enriching camp experience
Community Art Classes Coordinator
East Lubbock Art House
01.2023 - 05.2023
Created dynamic and adaptable art curricula catering to both children and adults, facilitating engaging and inclusive art classes that accommodated varying skill levels and interests
Led free community art classes, offering accessible opportunities for individuals to express themselves creatively and engage in a collaborative and inclusive artistic community
Healing Arts: Highpoint Village Instructor
Louise Hopkins Underwood Center for the Arts
01.2022 - 07.2022
Designed and delivered engaging arts instruction to adult students with disabilities
Created and implemented inclusive learning strategies to ensure all students felt valued and included in the classroom
Night Supervisor
Supply Chain Management Inc
06.2017 - 12.2017
Night Supervisor role at a trucking company entailed managing incoming calls, taking messages, and staying on-call to promptly address emergent situations involving drivers, ensuring seamless operations throughout the night
Responsible for load routing, optimizing transportation efficiency while coordinating schedules and logistics to meet deadlines and customer demands
Provided executive support by performing assistant duties for the CEO, undertaking tasks such as revamping the filing system to enhance organization and accessibility of company records
Demonstrated versatility by handling light janitorial duties, contributing to a clean and organized workspace conducive to productivity and professionalism
Daycare Teacher/ Cook
Warm Beginnings & More
06.2012 - 08.2016
Provided nurturing care and education to children aged 2 through 12 as a daycare teacher during summer and winter breaks, fostering a supportive and engaging environment for their growth and development
Demonstrated versatility by taking on the role of the cook at times, preparing nutritious meals and snacks according to the menu, ensuring dietary needs were met, and maintaining a safe and hygienic kitchen environment while accommodating dietary restrictions
Education
Bachelor of Fine Arts - Studio Arts, Concentration in Sculpture
Texas Tech University
Lubbock, TX
05.2022
Skills
Administrative support
Organizational capabilities
Office equipment operation
Client relationship management
Clerical experience
Attention to detail
Technical troubleshooting
Effective communication
Multitasking proficiency
Accomplishments
Commissioned by the Lubbock Arts Alliance to create work for the 2024 Lubbock Arts Festival as a Featured Artist.
Recognized in Glasstire for Interwoven
Recognized in Texas Monthly for Interwoven
Recognized in Southwest Contemporary for Interwoven
Timeline
Community Art Classes Coordinator
East Lubbock Art House
01.2023 - 05.2023
Lead Front Desk Associate
Louise Hopkins Underwood Center for the Arts
08.2022 - 11.2023
Artful Family Hours Instructor
Louise Hopkins Underwood Center for the Arts
03.2022 - 10.2023
Creative Camp Instructor
Louise Hopkins Underwood Center for the Arts
03.2022 - 06.2023
Healing Arts: Highpoint Village Instructor
Louise Hopkins Underwood Center for the Arts
01.2022 - 07.2022
Events Associate
Louise Hopkins Underwood Center for the Arts
03.2021 - 11.2023
Night Supervisor
Supply Chain Management Inc
06.2017 - 12.2017
Daycare Teacher/ Cook
Warm Beginnings & More
06.2012 - 08.2016
Bachelor of Fine Arts - Studio Arts, Concentration in Sculpture
Texas Tech University
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