Develop strategic plans for flagship mobile phone launches by analyzing consumer insights, historical launch data, and partner feedback impacting - 37K locations in the US market
Align product launch priorities to drive brand consistency throughout the retail experience, impacting training, visual merchandising, digital, and device displays
Build and improve processes and communication plans to improve operational efficiencies across work groups
Identify key opportunities for future company growth using data driven insights and consumer trends
Develop and manage strategic roadmaps from ideation through postmortem
Lead key touchpoints between Korea HQ office and SEA HQ to report and align global initiatives
Sr. Retail Operations Analyst
Verizon Wireless
Dallas, TX
01.2018 - 09.2021
Supported South Area in driving sales, process improvement, and risk tracking
Created improvement process plans in risk management, inventory tracking, security, merchandising, facilities, and IT
Lead team in project execution on demanding timelines such as new store openings, relocating, and closures
Communicated and maintained relationships with executive leadership to drive high priority initiatives
Provided feedback and solution recommendations for strategic retail trials for nationwide launches
General Manager
Verizon Wireless
Grapevine, TX
02.2018 - 04.2019
Engaged in sales strategy development to ensure products and services were effectively showcased throughout the customer journey
Managed inventory processes, merchandising, risk management, and employee development
Drove location to be recognized nationally for leader of Best Practices for success and achievement
Built, developed, and coached a team of 15 : 5 celebrated promotions
National Account Manager
Verizon Wireless
Dallas, TX
12.2017 - 01.2018
Exceeded sales result expectations, developed account relationships, and increased profits
Developed brand awareness to the customer buying, planning, and marketing functions
Provided regular and timely observation of pipeline trends with corrective actions and reporting
Participated in the design and execution of the go-to-market strategy with regular and periodic tracking and reporting
Education
Bachelor Of Science - Business Administration And Management
Purdue University
12.2018
Volunteering Leadership
WISE - Samsung Women's ERG, South Central National Chair
Timeline
GTM Retail Strategy & Operations Product Manager
Samsung Electronics Americas
09.2021 - Current
General Manager
Verizon Wireless
02.2018 - 04.2019
Sr. Retail Operations Analyst
Verizon Wireless
01.2018 - 09.2021
National Account Manager
Verizon Wireless
12.2017 - 01.2018
Bachelor Of Science - Business Administration And Management