Kat Monroe
Jackson,MI
Summary
Dedicated hospitality professional with proven ability to deliver exceptional guest service and enhance establishment reputation. Strong background in meeting and exceeding service standards while supporting team members in diverse hospitality tasks. Committed to maintaining compliance with health and safety regulations in fast-paced environments. Consistently seeks opportunities to assist others and improve overall service quality.
Overview
12
12
years of professional experience
Work History
Store Manager
JOANN
Lansing, MI
11.2017 - 05.2025
- Enhanced daily store operations by ensuring compliance with company policies.
- Analyzed sales reports to identify trends and optimize inventory management.
- Implemented visual merchandising standards to create an appealing shopping environment.
- Led a team of associates, offering training to improve customer service skills.
- Conducted opening and closing procedures along with cash handling tasks.
- Strengthened workflow productivity through effective hiring and talent development strategies.
Front Desk Agent/Night Audit
Country Inn & Suites franchised by Choice
Lansing, MI
06.2024 - 12.2024
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed reservations using property management systems for optimal guest experience.
- Provided information on hotel amenities, local attractions, and dining options.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Kept records of room availability and guest accounts, manually or using computers.
Head Bartender/Server
Spare time Entertainment Center
Lansing, MI
08.2016 - 11.2017
- Delivered exceptional customer service to elevate guest experiences at events.
- Trained new bartenders in company standards and drink preparation techniques.
- Maintained cleanliness and organization of bar area throughout service hours.
- Crafted unique cocktails with fresh ingredients and innovative methods.
Bartender/Server
Roadhouse Grill & Bar
Jackson, MI
04.2013 - 08.2016
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Trained new bartenders on drink preparation and customer interaction techniques.
- Created innovative drink specials to diversify beverage menu options.
- Monitored customer consumption to promote responsible drinking practices.
- Maintained extensive knowledge of bar offerings and menu items for effective recommendations.
Education
Associate of Science - AS, Veterinary/Animal Health Technology/Technician And Veterinary Assistant
Penn Foster
Scranton, PA07-2026
Skills
- Time management
- Clear communication
- Record keeping
- Inventory management
- Adaptability
- Team collaboration
- Problem solving
- Attention to detail
- Self-starter
- Empathy and understanding
- Accountability and responsibility
Timeline
Front Desk Agent/Night Audit
Country Inn & Suites franchised by Choice
06.2024 - 12.2024
Store Manager
JOANN
11.2017 - 05.2025
Head Bartender/Server
Spare time Entertainment Center
08.2016 - 11.2017
Bartender/Server
Roadhouse Grill & Bar
04.2013 - 08.2016
Associate of Science - AS, Veterinary/Animal Health Technology/Technician And Veterinary Assistant
Penn Foster