Kat Smith
Seattle,WA
Summary
Adaptable and results-oriented fire and safety professional with a keen interest in transitioning to a dynamic sales career. Proven ability to efficiently manage complex tasks, prioritize objectives, and thrive in fast-paced environments. Possesses a strategic mindset honed through experience in streamlining processes, and maintaining exceptional communication with customers and internal stakeholders. Eager to leverage a strong administrative foundation, exceptional organizational and interpersonal skills, and a customer-centric approach with contract experience to contribute to sales success.
Overview
1011
1011
years of professional experience
Work History
Service Coordinator
TK Elevator
Kirkland, WA
10.2023 - Current
- Oversee dispatch communications to the branch, directing customer inquiries to the relevant service personnel.
- Ensure centralized dispatch teams effectively manages service calls, maintaining optimal workflow.
- Coordinate on-call technicians and reporting via Soundnet to ensure coverage for overtime trouble calls.
- Manage off-route activities, removing technicians who are off route, and providing backup technicians to ensure the appropriate routing of trouble calls.
Sales Support Specialist
Johnson Controls Fire Protection
Tukwila, WA
06.2021 - 10.2023
- Proficiently managed a complex booking process, ensuring start-to-finish oversight and error-free processes.
- Collaborated seamlessly with internal teams, addressing credit, legal, and booking challenges with a solution-oriented approach.
- Conducted thorough contract reviews during the booking process, ensuring compliance with legal requirements and company policies.
- Prioritized tasks aligned with sales management objectives, ensuring timely handling of high-profile projects.
- Thrived under pressure, consistently delivering accurate and efficient results for projects booked on tight deadlines.
- Strategically directed efforts to streamline the booking process, maximizing the team's productivity and customer engagement.
- Orchestrated direct communication between legal and customers during contract approval, efficiently conveying legal's revisions.
Project Coordinator
Johnson Controls Fire Protection
Seattle, WA
01.2019 - 06.2021
- Processed new projects and equipment-only orders, ensured meticulous documentation, necessary changes, and approvals. Prepared booking packages for sales staff uploads into the centralized booking system.
- Executed meticulous processing of change orders, ensuring all necessary approvals and documentation were accurately included.
- Administered contract files, guaranteeing comprehensive documentation, including signed contracts, proposals, and change orders.
- Coordinated all aspects of debooking and rebooking projects, ensuring a seamless process when necessary.
- Reported prevailing wage on construction projects, meticulously handling intents, certified payroll, affidavits, and other required reports.
Project Coordinator - Contract Employee
Johnson Controls Fire Protection
Seattle, WA
12.2016 - 01.2019
- Same duties as above.
Admin Assistant, Project Coordinator, Purchaser
BFC Architectural Metals
Seattle, WA
05.1014 - 09.2016
- Ensured up-to-date vendor pricing and lead times, proactively managed material inventories to prevent shortages within limited budgets.
- Responded promptly to sales requests, processed orders, and assigned them to the production team. Provided customers with accurate delivery dates, coordinated with the production manager to ensure on-time order completion. Arranged vendor services when needed, maintained profitable pricing for customers. Cultivated exceptional customer relationships through consistent and accurate communication.
- Orchestrated shipping for both small packages and freight, tracked all customer shipments for on-time delivery. Proactively addressed transit issues and provided necessary paperwork, including bill of lading, packing slips, and international documents. Coordinated with international brokerage firms for seamless international shipping.
Education
Some College (No Degree) - Humanities
Olympic College
BremertonSkills
- Sales Force
- CPQ
- Order Management
- Results Oriented
- Time Management
- Customer Service
- Problem Solving
- MS Office (Word, Excel, Publisher
Timeline
Service Coordinator
TK Elevator
10.2023 - Current
Sales Support Specialist
Johnson Controls Fire Protection
06.2021 - 10.2023
Project Coordinator
Johnson Controls Fire Protection
01.2019 - 06.2021
Project Coordinator - Contract Employee
Johnson Controls Fire Protection
12.2016 - 01.2019
Some College (No Degree) - Humanities
Olympic College
Admin Assistant, Project Coordinator, Purchaser
BFC Architectural Metals
05.1014 - 09.2016
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