Katalin Solis
Summary
Dynamic Office Manager with a proven track record at Action Glass Inc., excelling in employee training and customer service management. Enhanced operational efficiency through meticulous attention to detail and effective communication. Recognized for maintaining balanced budgets and fostering a positive client experience, ensuring high-quality service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Office Manager
Action Glass Inc.
06.2022 - Current
- Assisted with daily office operations and administrative tasks to ensure smooth workflow.
- Organizing schedules, meetings, and correspondence efficiently.
- Maintained filing systems for easy retrieval of documents and information.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Customer Service Representative
Central Wyoming Counseling Center
06.2021 - 05.2022
- Managed high-volume call flow while maintaining service quality standards.
- Trained new representatives on company policies and customer service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Manager
Beaches Beauty Supply
04.2018 - 04.2020
- Streamlined operational processes to enhance team productivity and efficiency.
- Collaborated with management to develop strategic initiatives for improved customer satisfaction.
- Trained and mentored new staff on company policies and operational procedures.
- Analyzed performance metrics to identify areas for process improvement.
Education
Associate of Science - Pharmacy Technology
Casper College
Casper, WY05-2023
High School Diploma -
Kelly Walsh High School
Casper, WY05-2014
Skills
- Employee training
- Billing
- Office management software
- Attention to detail
- Phone and email etiquette
- Verbal and written communication
- Customer service management
Timeline
Office Manager
Action Glass Inc.
06.2022 - Current
Customer Service Representative
Central Wyoming Counseling Center
06.2021 - 05.2022
Assistant Manager
Beaches Beauty Supply
04.2018 - 04.2020
Associate of Science - Pharmacy Technology
Casper College
High School Diploma -
Kelly Walsh High School
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