- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy helping others and giving back to the community
- I plan on started my career in Law Enforcement
- I babysit quite often for a child who is on the spectrum
Katalina Castillo
Kernersville
Summary
Adaptable professional with a strong background in customer service and problem-solving. Recognized for effectively managing high-pressure situations while cultivating positive relationships with patrons and team members. Ready to leverage expertise to enhance guest experiences and drive sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
66 Taphouse and Grill
930 NC-66, Kernersville, NC 27284
09.2025 - 01.2026
- Monitored stock levels of supplies, coordinating with management for timely replenishment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed food and beverage orders efficiently, reducing wait times for patrons.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Executed daily opening and closing duties, maintaining operational efficiency during shifts.
- Cultivated warm relationships with regular customers.
Restaurant Waiter
Little Richards BBQ
5182 Reidsville Rd, Walkertown, NC 27051
04.2023 - 09.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed food and beverage orders efficiently, reducing wait times for patrons.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new hires on restaurant protocols and service standards to maintain quality.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Executed daily opening and closing duties, maintaining operational efficiency during shifts.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Front of House Employee
EVRI GREEK EATS
708 NC-66, Kernersville, NC 27284
05.2022 - 04.2023
- Provided exceptional customer service in high-volume dining environment.
- Managed front-of-house operations, ensuring prompt and efficient table turnover.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to streamline order delivery process.
- Handled cash transactions accurately at point of sale system.
- Adapted quickly to changing customer demands during peak hours.
- Supported team members by training new hires on operational procedures.
- Enhanced guest experience through proactive engagement and attentiveness.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Associate of Applied Science - Criminal Justice
Forsyth Technical Community College
Winston-Salem, NC12-2026
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Knowledgeable of products
- Food safety awareness
- Accurate money handling
- Time management
- Salesmanship
- Upselling techniques
- Memory retention
Certification
- Certified in Alcoholic Beverage Control Commission
Interests
Timeline
Restaurant Waiter
66 Taphouse and Grill
09.2025 - 01.2026
Restaurant Waiter
Little Richards BBQ
04.2023 - 09.2025
Front of House Employee
EVRI GREEK EATS
05.2022 - 04.2023
Associate of Applied Science - Criminal Justice
Forsyth Technical Community College