Katalina Dietz
Stratford,CT
Summary
Experienced manager with a strong background in customer service, team leadership, and daily operations. Known for improving staffing, training, inventory control, and store consistency while staying organized under pressure.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Manager
Five Below
Stratford, CT
12.2025 - Current
- Directed daily store operations, maintaining merchandising standards, inventory accuracy, and customer service consistency...
- Led scheduling, staffing, and performance coaching to support operational coverage and team productivity..
- Trained associates on register procedures, recovery routines, and loss prevention expectations..
- Monitored sales trends and adjusted floor execution to improve conversion and presentation quality..
- Managed and motivated employees to be productive and engaged in work.
- Evaluated store priorities and implemented process improvements to strengthen efficiency and team accountability.
Data Entry Clerk
Apex Focus
Remote
02.2024 - 11.2025
- Entered high-volume data with strong accuracy across multiple digital systems.
- Verified source documents, corrected inconsistencies, and maintained record integrity.
- Reviewed submitted information for completeness before updating internal databases.
- Organized confidential files and supported efficient document retrieval processes.
- Standardized entry procedures to reduce errors and improve workflow consistency.
Shift Manager
Dunkin Donuts
Southampton, NY
01.2021 - 01.2024
- Supervised daily shift operations, ensuring smooth service, product quality, and team coverage.
- Scheduled labor to maintain efficient staffing levels across peak and off-peak periods.
- Trained crew members on drive-thru procedures, food safety, and customer service standards.
- Resolved customer concerns promptly, preserving service quality and store reputation.
Bartender Shift Manager
Brick and Barrel
Bridgeport, CT
03.2020 - 12.2021
- Trained bartenders on drink recipes, POS use, and guest service standards.
- Supervised bar shifts, ensuring smooth service, cash handling, and closing procedures.
- Resolved guest concerns promptly while maintaining professional service during peak hours.
- Monitored inventory levels and coordinated restocking to prevent service delays.
Certified Nursing Assistant
Bangor Nursing and Rehabilitation
Bangor Maine
08.2018 - 02.2020
- Monitored vital signs and reported changes in condition to nursing staff promptly.
- Supported medication administration by following care plans and documenting resident responses accurately.
- Repositioned residents regularly to promote skin integrity and prevent pressure injuries.
- Assisted residents with bathing, dressing, grooming, and toileting while preserving comfort and dignity.
Education
Associate of Science - Legal Studies
Post University
Waterbury, CT07-2026
Skills
- Sales management
- Sales techniques
- Customer relationship management (CRM)
- Team leadership
- Communication skills
- Inventory management
- Documentation skills
- Goal setting
- CRM expertise
- Retail merchandising
- Inventory management
Accomplishments
- Supervised team of 32 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
american sign language
Limited Working
Timeline
Manager
Five Below
12.2025 - Current
Data Entry Clerk
Apex Focus
02.2024 - 11.2025
Shift Manager
Dunkin Donuts
01.2021 - 01.2024
Bartender Shift Manager
Brick and Barrel
03.2020 - 12.2021
Certified Nursing Assistant
Bangor Nursing and Rehabilitation
08.2018 - 02.2020
Associate of Science - Legal Studies
Post University