Katalina O'Neill
New York
Summary
Detail-oriented budtender with expertise in customer education and regulatory compliance. Skilled in building rapport and maintaining a clean and safe environment to enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Budtender
Kaya Bliss
New York, NY
07.2025 - Current
- Educated customers on cannabis products, enhancing product knowledge and service quality.
- Assisted in inventory management processes, ensuring optimal stock levels and product availability.
- Handled point-of-sale transactions accurately, improving checkout efficiency and customer satisfaction.
- Collaborated with team members to create a welcoming environment, fostering positive customer experiences.
- Developed expertise in strain selection, guiding customers based on individual preferences and needs.
- Implemented upselling techniques that increased average transaction value while maintaining customer trust.
- Monitored compliance with state regulations, contributing to a safe and legally compliant retail environment.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Call Center Operator
Hudson Yards
New York, NY
01.2022 - 08.2023
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring timely and accurate information delivery.
- Documented call interactions in CRM system, maintaining clear records for future reference.
- Collaborated with team members to improve response times and enhance service quality.
- Conducted follow-up calls to ensure customer satisfaction and issue resolution.
- Supervised CCTV footage for the campus and cut footage for investigative purposes whenever an incident occurred
- Provided incident reports for emergency situations, demonstrating proficiency in writing
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when managing emergency situations.
Lobby Ambassador
Hudson Yards
New York, NY
02.2021 - 01.2022
- Greeted and assisted visitors, enhancing overall guest experience and satisfaction.
- Provided information about Hudson Yards amenities and events, ensuring accurate communication.
- Handled inquiries promptly, demonstrating strong problem-solving and interpersonal skills.
- Monitored lobby area for cleanliness and organization, contributing to positive first impressions.
- Collaborated with security personnel to maintain safety protocols and guest awareness.
- Coordinated with team members to ensure seamless visitor flow during peak times.
Education
Bachelor of Science - Marine Science
Boston University
Boston, MA05-2018
Bachelor of Arts - Music Technology
Brooklyn College
Brooklyn, NY09-2028
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH02-2024
Skills
- Supporting cannabis enthusiasts
- Product knowledge expertise
- Cleanliness and hygiene
- Sales proficiency
- Counting money
- Maintaining security
- Regulatory compliance
- Loss prevention
- Building rapport
- Product merchandising
- Patience and empathy
- Customer education
Accomplishments
- Achieved customer satisfaction by extending knowledge of cannabis products with accuracy and efficiency.
- Collaborated with team of approximately 20 people in the development of Kaya Bliss Henry Street.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Budtender
Kaya Bliss
07.2025 - Current
Call Center Operator
Hudson Yards
01.2022 - 08.2023
Lobby Ambassador
Hudson Yards
02.2021 - 01.2022
Bachelor of Arts - Music Technology
Brooklyn College
Bachelor of Science - Marine Science
Boston University
Bachelor of Arts - Psychology
Southern New Hampshire University