Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Languages
Timeline
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Katalina Wright

Covington,GA

Summary

Goal-oriented working with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced self-centered environment. Focused on continual self-improvement to professionally represent company.

Overview

2
2
years of professional experience

Work History

Cashier

Speedway Gas Station
Stone Mountain, GA
01.2024 - 02.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Dollar general
08.2023 - 12.2023
  • I worked with another employee on each shift my job was to look out for register and attend the floor to put out as much product as I could so customers were able to purchase these products
  • I worked enough to make sure my shift was clean and working fast.

Dunkin
10.2022 - 08.2023
  • I work with a crew with 5-7 employees
  • We attend to customers’ orders, which include making fresh coffee, making fresh baked goods, and providing the best customer service inside and in the drive thru window.

Hometown Steak & Que
08.2022 - 04.2023
  • I hosted the entire restaurant and make sure guest felt welcomed, cared for, and valued
  • My job was to provide menus, take names down for reservations, and answer the phone for pick-up orders.

Wendy’s
10.2021 - 08.2022
  • I led a team of 4-5 crew members with closing shifts alongside of performing shift duties that include but are not limited to serving customers, restocking, and making customers’ orders.

Education

High school diploma -

McDonough Highschool
05.2022

Associate of Science - Business Administration

Georgia State University
Atlanta, GA

Skills

  • Phone Etiquette
  • Goal-Oriented
  • Appointment Scheduling
  • Call handling
  • CRM Software
  • Customer Service
  • De-Escalation Techniques
  • Regulatory Compliance
  • Promotional support
  • Direct Sales
  • Account Management
  • Order Processing
  • Quality Control
  • Remote Office Availability
  • Self Motivation
  • Microsoft Office
  • Time Management
  • Organizational Skills
  • Professional Demeanor
  • Conflict Mediation
  • High-energy attitude
  • Excellent Communication
  • Customer Empathy
  • Friendly, Positive Attitude

Volunteer Experience

Football Managers Team, This assisted with first aid, keeping the players hydrated, and keeping them motivated during practice and the games throughout the season.

Affiliations

  • I love church it's a place where I can find real piece and pray away disrupting spirits.
  • I also enjoy going to the park at night or at home to just look at the stars and wonder what could possibly be up there for us when we pass on.
  • I like to write stories of dreams in my journal.
  • i love to cook
  • I love to organize things a lot and decorate.

Languages

English
Full Professional

Timeline

Cashier

Speedway Gas Station
01.2024 - 02.2024

Dollar general
08.2023 - 12.2023

Dunkin
10.2022 - 08.2023

Hometown Steak & Que
08.2022 - 04.2023

Wendy’s
10.2021 - 08.2022

High school diploma -

McDonough Highschool

Associate of Science - Business Administration

Georgia State University
Katalina Wright