Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katalyna Mejia

Dallas,TX

Summary

Polite and professional representative in applying strong communication. Skillful in building long-lasting, loyal customer relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
04.2022 - Current
  • Provides Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.
  • Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines of company.

Shopper Associate

Amazon Warehouse - Prime Now
12.2020 - 04.2022
  • Get customer orders ready and pack them up
  • Use scanners to read bar codes on products. View prompts on screens and follow the direction for some tasks.
  • Troubleshoot problems.
  • Ensure product meets quality requirements.

Special Education Aide

Del Mar Union School District
07.2019 - 04.2022
  • Works with individual or small groups of students for the purpose of increasing independence, communication, pre-academic, and social/emotional skills.
  • Observe and apply proactive behavior supports for students according to approved procedures, report progress regarding student performance and behavior
  • Implementation of communication boards and or devices, and or other augmentative equipment that assists individual students with access to a modified or alternative curriculum

After School Program

Del Mar Union School District
07.2015 - 01.2019
  • Provide for the children's developmental needs including, preparing and implementing curriculum calendars and learning materials; and develop the social, emotional, physical, and cognitive development of the children.
  • Charge and discharge children; sign in and check out children to parents and guardians; check and verify proper identification
  • Participate in meetings, conferences, in-service training programs

Education

Working towards Associates Degree in Administration of Justice -

Southwestern College
Chula Vista, CA

High School Diploma -

Helix Charter High School

Skills

  • Adaptability
  • Teamwork and collaboration
  • Customer Service
  • Problem Resolution
  • Data Collection

Timeline

Customer Service Agent

Southwest Airlines
04.2022 - Current

Shopper Associate

Amazon Warehouse - Prime Now
12.2020 - 04.2022

Special Education Aide

Del Mar Union School District
07.2019 - 04.2022

After School Program

Del Mar Union School District
07.2015 - 01.2019

Working towards Associates Degree in Administration of Justice -

Southwestern College

High School Diploma -

Helix Charter High School

Similar Profiles

CREATE PROFILE
Katalyna Mejia