Victoria A. Betancourt
Brownsville,TX
Summary
Results-oriented professional with a proven track record in customer service, logistics operations, and law enforcement. Skilled in building strong relationships with clients, ensuring satisfaction, and meeting daily metrics. Proficient in Microsoft Office Suite and experienced in data entry and documentation. Possesses excellent collaboration and leadership skills to drive team productivity and achieve quality results.
Overview
6
6
years of professional experience
Work History
Customer Service agent
Taskus
05.2024 - Current
- Responsible for directly reaching out to customers as part of a company program.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Updated customer records in the CRM system accurately with each interaction.
- Managed incoming calls to schedule appointments and answer questions.
Pre-Load Supervisor
United Parcel Service (UPS)
10.2021 - Current
- Managing a team of 40 associates to carry out logistics yard loading operations.
- Tasked with processing more than 45 inbound trailers weekly in the yard and inducting upwards of 45,000 units.
- Guiding the team to enhance productivity while upholding exceptional quality and adhering strictly to safety standards.
- Responsibilities include ensuring associate safety, managing timecards, planning resources and staffing, scheduling shifts, conducting safety and quality audits, and overseeing training programs.
Peace Officer
South Padre Island Police Department
03.2020 - 01.2022
- Acted as a Peace Officer to protect lives, secure property, and improve the quality of life for both residents and visitors.
- Conducted traffic management to guarantee safe passage for both residents and visitors.
- Performed daily patrols in neighborhoods and recreational areas to ensure the protection and safety of residents and visitors.
- Responded to emergency calls, de-escalated tense situations, and maintained a calm and controlled environment.
- Fostered robust relationships within the community, establishing trust and reliability.
- Administrative tasks utilizing the Microsoft suite, creating documentation, and providing support to serve the local community are essential functions.
Customer Sales Representative
Maximus
10.2018 - 04.2019
- Assisted a customer with their applications, resolving any questions or concerns regarding the application process.
- Contributed to resolving customer concerns, reducing their stress, and increasing their contentment with our products.
- Led orientation sessions and educated customers on products using interpretive materials.
- Reviewed and refined customer interaction patterns to enhance customer service.
Ordinance Enforcement Officer
City of South Padre Island, TX
05.2018 - 09.2018
- Raised awareness and enforced City and State Ordinances through educational programs on natural resources and the environment.
- Administrative responsibilities include utilizing the Microsoft suite, maintaining documentation, and providing support to serve the local community effectively.
- Collaborated with other law enforcement agencies in order to ensure compliance with applicable laws.
Education
Associates Degree - Liberal Arts and General Studies
Texas Southmost College
Brownsville, TX01.2023
Police Academy -
Texas Southmost College
Brownsville, TX01.2019
Bachelor of Science - Computer And Information Sciences
South Texas College
McAllen, TXSkills
- Customer Service
- Logistical Planning
- Administrative Support
- Adaptability
- Attention to Detail
- Team building
- Excellent Communication
- Teamwork and Collaboration
Timeline
Customer Service agent
Taskus
05.2024 - Current
Pre-Load Supervisor
United Parcel Service (UPS)
10.2021 - Current
Peace Officer
South Padre Island Police Department
03.2020 - 01.2022
Customer Sales Representative
Maximus
10.2018 - 04.2019
Ordinance Enforcement Officer
City of South Padre Island, TX
05.2018 - 09.2018
Associates Degree - Liberal Arts and General Studies
Texas Southmost College
Police Academy -
Texas Southmost College
Bachelor of Science - Computer And Information Sciences
South Texas College
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