Katara Burns
Conroe,TX
Summary
Dynamic Patient Access Representative with a proven track record at Ochsner Health Center, excelling in HIPAA compliance and insurance verification. Recognized for delivering exceptional customer service and enhancing patient experiences through empathetic communication. Adept at managing complex situations while maintaining accurate patient records and facilitating seamless billing processes.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Ochsner Health Center
02.2019 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Childrens Hospital of New Orleans
03.2014 - 01.2019
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
GED -
Southwestern Illinois College
Belleville, IL06-2010
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Insurance billing
- Payment processing
Timeline
Patient Access Representative
Ochsner Health Center
02.2019 - 10.2024
Patient Access Representative
Childrens Hospital of New Orleans
03.2014 - 01.2019
GED -
Southwestern Illinois College
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