Katara McDonald
Moreno Valley
Summary
Service-oriented professional with extensive experience in fostering positive business and customer relationships. Proven ability to complete tasks efficiently and on schedule. Demonstrates strong physical stamina and a commitment to following established processes and procedures.
Overview
7
7
years of professional experience
Work History
Eligibility Technician
County of Riverside
Moreno Valley
08.2023 - 01.2025
- Managed over 300 public assistance accounts, determining eligibility for CalFresh and CalWORKs.
- Conducted interviews and verified data to assess household income and benefit eligibility.
- Communicated daily with clients to resolve issues and explain benefit procedures.
- Maintained accurate records using CalWIN, C-IV, and other tracking platforms.
- Coordinated with social workers and partners to enhance client services and resolve sensitive cases.
- Developed expertise in regulated account management and secure data handling practices.
Rural Letter Carrier
United States Postal Services
Yucaipa
04.2023 - 09.2023
- Delivered mail to rural addresses following established routes and timeframes.
- Sorted and organized mail for efficient distribution during daily operations.
- Maintained accurate records of deliveries and undeliverable items.
- Operated postal vehicles safely while adhering to traffic regulations.
- Managed package pickups and ensured proper handling during transport.
E-Commerce Owner / Operator
Treasures LLC
Remote
01.2018 - 08.2023
- Oversaw product research, customer service, digital marketing, order fulfillment, and returns.
- Optimized store website layout and listings by analyzing user engagement data.
- Designed marketing materials and executed email campaigns using Adobe, Canva, Shopify, and Mailchimp.
- Maintained precise bookkeeping and inventory tracking through Excel and Google Sheets.
Education
Associate in Arts - Communications
Forsyth Tech College
Winston Salem, NC10.2025
Skills
- Delivery management
- Licensed driver in CA
- Inventory management
- Data collection and analysis
- Traffic law knowledge
- Reporting and documentation
Timeline
Eligibility Technician
County of Riverside
08.2023 - 01.2025
Rural Letter Carrier
United States Postal Services
04.2023 - 09.2023
E-Commerce Owner / Operator
Treasures LLC
01.2018 - 08.2023
Associate in Arts - Communications
Forsyth Tech College