Katarina Delgado
Ontario,California
Summary
Dedicated professional eager to acquire new skills and expand knowledge base. Actively seeking career opportunities that offer growth and development. Committed to leveraging experiences to contribute effectively to a dynamic environment.
Overview
3
3
years of professional experience
Work History
Pet Specialist
PetSmart
Ontario, California
07.2023 - Current
- Addressed customer inquiries on pet health and nutrition, enhancing customer satisfaction and trust.
- Advised customers on proper animal nutrition, health issues, breeding, grooming, and training techniques.
- Provided assistance with bathing, feeding, exercising, socializing and general care of animals.
- Monitored inventory levels and replenished stock to ensure availability of pet supplies.
- Maintained cleanliness of pet areas and equipment to ensure safety of animals and staff.
- Maintained accurate records including medical histories, vaccination schedules.
- Collaborated with team members to ensure efficient store operations.
- Trained new employees on company policies and procedures.
- Developed relationships with customers through providing excellent customer service.
- Handled high volumes of calls while maintaining a positive attitude.
- Welcomed guests and provided information on hotel amenities, services, and local attractions, improving guest experience.
- Managed reservation system to ensure accurate booking information for guests.
Cashier
Dollar Tree
Ontario, California
02.2024 - 01.2026
- Processed customer transactions efficiently at the checkout register.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled monetary transactions by providing accurate change to customers at the register.
- Trained new cashiers on register operations and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
- Managed returns and exchanges following company procedures effectively.
- Returned items to designated locations, supporting efficient store organization.
- Collaborated with team members to restock shelves and organize merchandise.
- Maintained cleanliness of checkout area including countertops, registers, windowsills, floors, garbage.
- Counted cash drawers' morning and evening ensuring accurate cash management.
Education
Master of Criminal Justice - Criminal Justice
Chaffey College
Rancho Cucamonga, CA03-2026
Skills
- Customer service excellence
- Teamwork and collaboration
- Front desk operations
- Cash handling expertise
- Financial management
- Attention to detail
- Organizational abilities
- Time management
- Problem-solving skills
- Effective communication
- Employee training and development
- Telephone etiquette
- Goal setting
- Reliability and self-motivation
Accomplishments
PetSmart (Employee of the Month 2025 & 2026)
Timeline
Cashier
Dollar Tree
02.2024 - 01.2026
Pet Specialist
PetSmart
07.2023 - Current
Master of Criminal Justice - Criminal Justice
Chaffey College