Katarina Galvan
Corpus Christi,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
General Manager
Caribou Coffee
Mall Of America, Bloomington, MN
08.2021 - Current
- Coordinated logistics for Mall of America events, ensuring seamless execution in regards to staffing and product availability
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Fostered a positive work environment through effective team communication and conflict resolution strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Assistant General Manager
Caribou Coffee
Eagan, MN
10.2018 - 07.2021
- Oversaw scheduling processes to ensure adequate coverage during peak hours
- Collaborated with upper management on strategic planning and resource allocation
- Coordinated daily operations to enhance efficiency and service quality
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Shift Leader
Caribou Coffee
White Bear Lake, MN
05.2017 - 09.2018
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Education
High School Diploma -
New Richmond Senior High School
New Richmond, WI05.2013
Skills
- Quick Learner
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- P&L management
- Interpersonal skills
Timeline
General Manager
Caribou Coffee
08.2021 - Current
Assistant General Manager
Caribou Coffee
10.2018 - 07.2021
Shift Leader
Caribou Coffee
05.2017 - 09.2018
High School Diploma -
New Richmond Senior High School