Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AdministrativeAssistant

Marlyn C. Susana Sierra

Annandale,VA

Summary

Bilingual (Fluent speaking and writing in Spanish) Excellent on computers ( Word, Excel, Docs) Leadership, Organization, Communication Customer service Trainer/Leader

Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.

Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.

Overview

7
7
years of professional experience

Work History

General Manager

District Taco
03.2018 - 04.2023
  • Recruited and hired qualified candidates to fill open positions
  • Lead team meetings and one-on-one coaching sessions to improve performance
  • Resolved problems or concerns to the satisfaction of involved parties
  • Checked with guests to get feedback on the food served
  • Reconciled daily transactions, balanced cash registers and deposited restaurant earnings at the bank
  • Adhered to company food, safety, quality, and sanitation policies
  • Served customers by phone to take orders and answer product or service questions
  • 5 and half years of customer service
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Lead Ramp Agent

Unifi
07.2023 - 11.2023
  • Lead employees making sure they complete tasks that are assigned
  • Logistics (submitting numbers to pilots)
  • Bring and Push-back Airplanes
  • Check Airplanes after departures
  • Checking with customers on the jet bridge(Jetway)
  • Audit twice per month
  • Safety Observations every week
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Administrative Assistant

Unifi
01.2025 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Ramp Supervisor

Unifi
11.2023 - 01.2025
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
  • Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
  • Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.

Education

High School Diploma -

Annandale High School
Annandale, VA
07-2021

High School Diploma -

NVCC (Northern Virginia Community Collage)
Annandale, VA
07-2028

B.A.(Bachelor of Arts) - Psychology

B.D - Social Worker

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Computer skills
  • Team collaboration
  • Multitasking and organization

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.


Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Administrative Assistant

Unifi
01.2025 - Current

Ramp Supervisor

Unifi
11.2023 - 01.2025

Lead Ramp Agent

Unifi
07.2023 - 11.2023

General Manager

District Taco
03.2018 - 04.2023

B.A.(Bachelor of Arts) - Psychology

B.D - Social Worker

High School Diploma -

Annandale High School

High School Diploma -

NVCC (Northern Virginia Community Collage)

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