Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katarina Rodriguez

Huntsville,TX

Summary

Seasoned Specialist offering 3 plus years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.

Overview

6
6
years of professional experience

Work History

Specialist I - Customer Service Representive

Sam Houston State University - SAS
Huntsville, TX
03.2023 - Current
  • Provided customer service to students, answering inquiries and resolving complaints.
  • Processed departmental deposits, student payments, and provided guidance to students in financial distress.
  • Analyzed student accounts to provide a detailed explanation for fees, as well as any questions they may have about their fee assessment.
  • Provided account breakdowns upon request from the student/patron.
  • Developed event themes and concepts to ensure successful execution of events.
  • Assisted with the planning and coordination of events, such as Student Appreciation.

Student Worker

Sam Houston State University - SAS
Huntsville, TX
03.2021 - 03.2023
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and check payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep office operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided account information.
  • Took pictures for and issued student/faculty IDs
  • Trained new team members in cash register operation, office procedures and customer services.

Cashier/Person in Charge

Panda Express
Huntsville, TX
08.2018 - 02.2019
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Counted and balanced cashier drawers.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Processed the nightly deposit and completed following closing duties which included counting the safe, balancing drawers, and setting the alarm.
  • Assist in transfer of store deposit to bank.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

Bachelor of Arts - History

Sam Houston State University
Huntsville, TX
12-2026

Bachelor of Science - Criminal Justice

Sam Houston State University
Huntsville, TX
05.2023

High School Diploma -

George Ranch High School
Richmond, TX
05.2019

Skills

  • Documentation and Reporting
  • Project Management
  • Excellent Communication
  • Team Leadership
  • Conflict Negotiation and Resolution
  • Event Planning
  • Social Media Promotion
  • Special events planning
  • Standard operation procedures
  • Technical training

Timeline

Specialist I - Customer Service Representive

Sam Houston State University - SAS
03.2023 - Current

Student Worker

Sam Houston State University - SAS
03.2021 - 03.2023

Cashier/Person in Charge

Panda Express
08.2018 - 02.2019

Bachelor of Arts - History

Sam Houston State University

Bachelor of Science - Criminal Justice

Sam Houston State University

High School Diploma -

George Ranch High School

Similar Profiles

CREATE PROFILE
Katarina Rodriguez