Katarzyna Bigelow
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
1996
1996
years of post-secondary education
Work History
Receptionist
H & R Block Tax Services
Hilo, Hawaii
02.2026 - Current
- Greeted clients warmly upon arrival at the tax service office.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments efficiently to optimize staff availability.
- Processed payments accurately and maintained cash handling procedures.
- Ensured a clean and welcoming reception area for all visitors.
- Collaborated with team members to enhance overall office workflow efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained organized client records for easy access and retrieval.
- Assisted clients with basic tax form inquiries and paperwork completion.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Transcribed tapes and notes from meetings into prescribed formats.
- Coordinated pick-up and delivery of express mail services.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Developed and maintained a filing system for essential documents, improving office organization.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Assisted with onboarding of new employees by providing orientation information and support.
- Managed company database and ensured the accuracy of contact information.
- Monitored office supplies inventory and placed orders when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment.
Education
Technikum Telekominikacyjne
Poland , Poland Languages
Polish
Native/ Bilingual
Spanish
Elementary
German
Elementary
Timeline
Receptionist
H & R Block Tax Services
02.2026 - Current
Technikum Telekominikacyjne