Experienced, driven and dynamic Registered Nurse Clinical Care Manager with extensive experience in case management and utilization review. Proven ability to enhance patient flow and implement effective discharge plans while fostering strong communication among interdisciplinary teams. Skilled in navigating Medicare, Medicaid and private payors with a commitment to compliance, cost efficiency and improved quality of care. Enthusiastic, eager, and highly motivated to embrace new career opportunities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Care Manager
Endeavor Northwest Community Healthcare
Arlington Heights, IL
01.2017 - Current
Managed efficient patient flow, developed and implemented proactive discharge plans, and facilitated timely transition to next level of care
Coordinated patient care plans with interdisciplinary healthcare teams and participated in daily multi disciplinary huddles to address potential barriers and concerns
Facilitated communication between patients, families, and healthcare providers
Prepared initial and concurrent insurance reviews for various patient populations including adult medical/surgical, pediatric, neonatal, and obstetrics
Coordinated insurance denial process on designated units
Collaborated with physician advisors to capture appropriate initial and continued patient admission status (inpatient/obs/outpt)
Ensured compliance with healthcare regulations and organizational policies and procedures
Maintained ongoing education in Medicare, Medicaid, and private payor guidelines
Registered Nurse
Northwest Community Hospital
Arlington Heights, IL
06.2002 - 01.2017
Within the scope of nursing practice, provided direct patient care, stabilized patients and determined next course of action
Administered medications and treatments according to established protocols and guidelines
Led successful team comprised of RNs, LPNs, and ancillary staff by assuming the role of charge nurse/team lead
Educated patients and families on health management and treatment options
Trained and oriented new staff on hospital policies, procedures, and best practices in nursing care
Certified Nursing Assistant
Northwest Community Hospital
Arlington Heights, IL
01.2001 - 06.2002
Worked closely with nurses and other members of healthcare team to deliver safe and quality care to patients and families in a hospital setting
Documented patient information accurately in electronic health records system
Trained new nursing assistants on best practices and hospital policies consistently
Education
Master of Science - Nursing (MSN)
Grand Canyon University
Phoenix, AZ
01-2016
Bachelor of Science - Nursing (BSN)
Olivet Nazarene University
Bourbonnais, IL
01-2007
Associate of Science - Nursing (RN)
William Rainey Harper College
Palatine, IL
01-2002
Skills
Case management and care coordination
Utilization review
Solid and clear understanding of healthcare industry
Strong interpersonal and communication skills
Comfortable navigating various patient populations, from pediatrics to geriatrics, and obstetrics
Experienced with Medicare, Medicaid, and private payers
Excellent documentation skills and attention to detail
Strong problem-solving and critical-thinking skills
Ability to multitask and embrace change
Compliance with regulatory guidelines
Proficient in MCG (Milliman Guidelines)
Ability to work independently and set priorities
Efficient workload management
Mentoring and training
HIPAA compliance
Languages
Polish
Native/ Bilingual
Spanish
Limited
Certification
Registered Professional Nurse (State of Illinois -Active)
Accredited Case Manager -RN (Active - Expires May 2027)
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