Katarzyna Wojcik
Charleston ,US
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Vacation Rental Manager
Airbnb Host
Myrtle Beach, US
06.2020 - 11.2024
- Managed day-to-day operations for multiple vacation rental properties, seamless guest experience from booking to checkout
- Developed and maintained an organized system to track bookings, payments, cancellations, and guest reviews
- Responded promptly to guest inquiries through phone, email, text), providing timely communication
- Collaborated with cleaning, maintenance, and service teams to ensure seamless guest experiences and property readiness
- Utilized dynamic pricing and marketing strategies to optimize occupancy rates during peak and off-peak seasons
- Achieved a 98% positive guest rating across all properties, contributing to high guest retention and positive reviews
- Increased bookings through enhanced marketing techniques, including optimized listing descriptions and professional photography
- Reduced guest complaints by 15% through regular property inspections and improved collaboration with maintenance teams
- Successfully managed all operations, reducing cancellations and improving response times, resulting in a higher ranking on the platform
Server / Bartender Part Time
Drift
Myrtle Beach, SC
02.2022 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Representative
Hollister Co
London, UK
12.2018 - 10.2019
- Provided exceptional customer service by answering product inquiries, leveraging up-to-date knowledge of sales and promotions
- Built strong relationships with customers through personalized interactions
- Actively participated in shows and company events to promote products, enhancing brand visibility
- Maintained meticulous records of all sales activities, including customer contacts, accounts, orders, and payments, ensuring seamless follow-up and accuracy in reporting
- Collaborated with the sales team to meet and exceed monthly sales targets, driving store profitability and contributing to team success
- Exceeded individual sales targets by 18% through a customer-centric approach and deep product knowledge
- Successfully managed an average of 50+ customer interactions daily, contributing to improved overall store performance
Business Development and Marketing (Intern)
IBCCS TAX
Limassol, Cyprus
04.2017 - 10.2017
- Assisted in executing day-to-day marketing tasks, including campaign coordination, content creation, and social media management, supporting overall marketing objectives
- Identified growth opportunities and collaborated with executive leadership to develop and launch new programs, services, and initiatives that aligned with business goals
- Worked cross-functionally to brainstorm innovative ideas and drive marketing strategies, contributing to the ideation process for key projects
- Attended strategic meetings and participated in the development of marketing plans, gaining hands-on experience in high-level decision-making and business strategy
- Contributed to the successful launch of two new service offerings, helping the company expand its portfolio and attract new clients
- Played a key role in organizing four marketing campaigns that increased brand awareness and engagement, leading to a 23% growth in social media followers
Brand Ambassador
InFunction Services LTD
Nicosia, Cyprus
02.2015 - 05.2017
- Proactively engaged with customers, educating them on product benefits and features, and fostering long-lasting relationships to promote brand advocacy
- Identified and seized opportunities to enhance brand visibility and loyalty by delivering personalized experiences that aligned with customers' needs
- Collaborated closely with team members to ensure alignment of department goals, processes, and procedures, enhancing overall efficiency
- Achieved and exceeded sales targets through a combination of sales techniques, communication, and in-depth product knowledge
- Represented the brand at industry networking events, building strategic connections to broaden brand reach and increase market exposure
- Consistently surpassed monthly sales goals by an average of 20%, contributing to the team's overall revenue targets
- Successfully increased brand engagement through customer interactions, leading to a 20% increase in repeat business
- Played an instrumental role in securing three key partnerships through networking events, expanding the brand's market reach
Customer Service Consultant
Arka-Med Sp o.o. NZOZ Medical Center
Torun, Poland
06.2011 - 04.2013
- Gained in-depth knowledge of product features and benefits, leveraging this expertise to drive sales and provide tailored recommendations to customers
- Analyzed customer feedback and survey data to identify opportunities for improving product quality and service delivery, contributing to continuous improvement initiatives
- Organized and coordinated trade shows, conferences, and promotional events to introduce new products and services, successfully expanding brand awareness
- Delivered exceptional customer service by educating customers on product offerings, addressing inquiries, and ensuring a positive customer experience
- Enhanced customer satisfaction through personalized product recommendations and improving service response times
- Contributed to a 15% increase in sales by effectively promoting new product lines at trade shows and conferences
- Identified and implemented key improvements based on customer feedback, reducing complaints in first six months
Education
Bachelor's degree - Business Administration
European University Cyprus
Nicosia01.2017
Erasmus + Exchange Program -
Universita Stadi Di Torino
01.2016
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Public speaking
- Time management
Timeline
Server / Bartender Part Time
Drift
02.2022 - 11.2023
Vacation Rental Manager
Airbnb Host
06.2020 - 11.2024
Sales Representative
Hollister Co
12.2018 - 10.2019
Business Development and Marketing (Intern)
IBCCS TAX
04.2017 - 10.2017
Brand Ambassador
InFunction Services LTD
02.2015 - 05.2017
Customer Service Consultant
Arka-Med Sp o.o. NZOZ Medical Center
06.2011 - 04.2013
Bachelor's degree - Business Administration
European University Cyprus
Erasmus + Exchange Program -
Universita Stadi Di Torino