Katelyn Dowty
Oklahoma City,OK
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
Work History
Front Desk Administrator/AR Specialist
Apex
Yukon, OK
06.2024 - Current
- Managed front desk operations and maintained a welcoming environment for visitors.
- Coordinated appointment scheduling and ensured timely communication with clients.
- Scheduled appointments for clients based on availability of staff.
- Handled incoming calls and directed inquiries to appropriate departments effectively.
- Greeted customers and answered inquiries in a friendly manner.
- Checking out and presenting treatment plans, making sure patients understand each payment and procedure.
- Ensured proper insurance coverage for patient treatments. and entering with correct fees.
- In charge of AR and office KPI, managing production and updating weekly production and patient payments.
- Ensured that front desk area is clean and organized at all times.
- Maintained updated records of customer interactions and transactions.
Dental Assistant/Front Desk Receptionist
Hometown Dental Care
Yukon, OK
03.2022 - 12.2023
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentists during procedures to ensure patient comfort and safety.
- Took digital X-rays of teeth using radiographic equipment.
- Prepared examination rooms and sterilized instruments for daily operations.
- Educated patients on treatment procedures and post-procedure home care.
- Explained dental services and payment plans to help patients make informed decisions.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Monitored participant comfort during procedures throughout procedures to help alleviate anxiety.
Dental Assistant Intern
Aspen Dental
Oklahoma City, Oklahoma
11.2021 - 02.2022
- Administered x-rays under supervision.
- Performed routine laboratory duties such as pouring impression materials and fabricating temporary crowns and bridges.
- Developed a comprehensive understanding of dental instruments and procedures.
Education
DA - Dental Assistant Training
Oklahoma City Dental Assistant School
Midwest City , OK 11.2021 - 02.2022
Skills
- Appointment scheduling
- Insurance verification
- Patient education
- Front desk operations
- Treatment planning
- Open Dental/Sota
- Scheduling coordination
References
References available upon request.
Timeline
Front Desk Administrator/AR Specialist
Apex
06.2024 - Current
Dental Assistant/Front Desk Receptionist
Hometown Dental Care
03.2022 - 12.2023
DA - Dental Assistant Training
Oklahoma City Dental Assistant School
11.2021 - 02.2022
Dental Assistant Intern
Aspen Dental
11.2021 - 02.2022