Kate Estrada-Lopez

• Coordinate guest seating, deliver food, and support servers to maintain an organized dining-room workflow.

• Take takeout orders by phone and communicate customer requests clearly to the team.

• Clean and reset tables while balancing multiple customer-service responsibilities.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours across the night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.

• Led youth development programming that reinforced character, leadership, and academic success.
• Mentored staff and volunteers on behavior management and youth engagement techniques.
• Delivered engaging daily activities aligned with Boys & Girls Club core program areas.
• Supervised club members to maintain safe, structured, and positive environment.
• Coordinated homework help and enrichment sessions to support member learning goals.
• Developed age-appropriate lesson plans that promoted participation and skill-building.
• Monitored member attendance, progress, and behavior to guide individualized support.
• Communicated with families and team members to strengthen consistency and member outcomes.
• Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
• Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
• Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
• Supervised youth and maintained security for each child under care.
• Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
• Improved communication skills among participants by facilitating group activities and fostering open dialogue.
• Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.

• Greeted guests, processed check-ins, and verified waivers before rafting departures.
• Coordinated customer inquiries across phone, email, and walk-in channels with prompt follow-up.
• Maintained front desk organization, filing systems, and daily office records for smooth operations.
• Managed reservation calls, booking changes, and trip availability updates with accurate scheduling.
• Communicated trip details, safety instructions, and meeting times clearly to guests.
• Resolved scheduling conflicts and service issues by adjusting reservations and confirming alternatives.
• Trained new reception staff on booking procedures, guest service standards, and office workflows.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• In progress
• Expected Graduation: 2028
• [Add relevant accounting, business, or statistics courses only if completed or currently enrolled.]
• GPA: 3.5/4.0

• Tahoe Truckee River Rafting Scholarship Recipient
• Schiller Foundation Economics Scholarship Scholarship Recipient
• Dean's List Fall of 2024
• Dean's List Winter of 2024
• Dean's List Fall of 2025
• Dean's List Spring of 2026
• 4.0 GPA

• Honor Roll 2023
• Honor Roll 2024
• Tahoe Truckee Community Foundation Choice Scholarship 2024 Scholarship Recipient
• 2024 Tahoe Truckee Community Scholarship Scholarship Recipient
• 3.75 GPA