Kate Fiola

• Manage a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Protects public health and safety by ensuring timely and quality facility inspections for over 9000 state licensed and federally certified healthcare facilities. Directing the termination process for federal facilities in cooperation with CMS.
• Responsible for management of regulatory activities under State GFS, private local licensing fees, and Title 18 Federal Grant. Managing the work activities within a $21.7 million biennial budget.
• Develops and oversees contracts with federal, state and private entities. Identifying cost saving opportunities of up to 40%.
• Communicates with the public, inter-agency, federal, state and local government.
• Serves as office lead for multiple annual and ad hoc audits of state and federal oversight, including: SOA, JLARC and CMS SPSS and CLIA audits.
• Directs and supports performance activities, evaluating internal controls, exposure to risk and compliance with legal requirements.
• Partners with federal, state and local government agencies during public health /emergency management response. Develops and maintaining business continuity plans and Incident Management tracking.
• Prepares bill analyses and program fiscal impact
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.

• Ensured regulated facilities were in compliance with state and Federal laws and regulations and initiated actions as appropriate.
• Oversaw managers to ensure facility inspections and investigations are completed in accordance with agency policies, procedures, and expectations.
• Led clinical and social service team members to create quality clinical outcomes for patients we served.
• Provided exceptional case management, education and job training to diverse workforce.
• Abuse prevention coordinator; reporting all allegations of abuse and neglect. Managed timely investigations and outcomes of all complaints and grievances.
• Fostered teamwork and quality improvement processes to achieve high-level objectives.
• Knowledge of principles and practices of institutional nursing services; public health and professional nursing fields; community organization and resources.
• Supported and led staff to exceed federal and state regulatory required by CMS and DSHS, through culture shifts as strict regulations continuously changed.
• Ability to evaluate patient care services; exercised objective judgment, stimulated local cooperation and support for effective nursing services; bring about improved practices.
• Worked with labor unions to successfully bargain labor relation contracts and built successful labor relation boards to create mutual agreements with cultural and professionally diverse team.
• Established new collaborative partnerships with healthcare providers and regulatory agencies by creating strong clinical services, customer engagement and problem resolution processes.
• Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
• Established new customer service and problem resolution processes to improve client satisfaction rates.
• Developed and motivated through collaboration with interdisciplinary team, managing agency workload and projects, providing timely performance feedback, and reviewing procedures for efficiency and managed staff burnout.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
• Prioritized and allocated valuable resources to exceed organizational targets.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Initiated strategic improvements to enhance operational and organizational efficiencies.
• Supervised writing of all grant applications and checked information for accuracy prior to submission.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Grew clinical team by sourcing well-qualified employees using new recruitment strategy.
• Coordinated and implemented effective training for over 120 healthcare professionals and adjunct team members to improve infection control processes to ensure staff and patient safety.

• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
• Worked with legislative members to identify essential funding through legislative process. Testified in legislative hearings to gain support for nursing home patients.
• Led the Operational and Clinical teams, ensuring all CMS Conditions of Participation were met in the division.
• Prepared annual budgets with controls to prevent overages.
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Resolved issues and recommended actions based on production and compliance reports.
• Established performance goals for department and outlined processes for achievement.
• Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
• Reduced organizational risk and liability associated with medical records, health information management and HR concerns to mitigated litigation.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.

• Represented organization at regional meetings with state departments, associations and legislature.

Established preliminary and comprehensive assessment for social service, and developed clinical programming.

• Conducted community workshops to promote different programs and educate public on available services.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Ability to make critical decisions based on information from multiple sources that may be discrepant.
• Communicated performance survey results to administrators formulating corrective action plan.
• Able to evaluate areas of nursing and social service activities within parameters of state and CMS regulations.
• Led performance improvement projects based on QAPI efforts.
• Evaluated service note content for description representative of clients' response to specified services.
• Collaborated with department managers to correct and improve services.
• Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
• Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
• Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
• Analyzed market trends and competitor activities, adjusting strategies accordingly to maintain a competitive edge.
• Fostered open communication channels between departments for seamless collaboration and increased productivity across the organization.
• Developed strategic partnerships with key hospitals for mutual growth and expansion.
• Negotiated high-value contracts with major customers, securing long-term business relationships and recurring revenue streams.