Kate Francini
Experienced Market Leader
CHICAGO,Illinois
Summary
Accomplished leader with a proven track record at Sploot Veterinary Care, enhancing client satisfaction and boosting revenue by 60%. Expert in strategic planning and team building, with strong communication skills. Adept at implementing operational improvements and fostering a culture of excellence, driving business growth and operational efficiency.
Overview
15
15
years of professional experience
Work History
REGIONAL GENERAL MANAGER
Sploot Veterinary Care
Chicago, Illinois
12.2023 - Current
- Directed regional operations to enhance veterinary care delivery and client satisfaction.
- Developed strategic plans to enhance client satisfaction and retention rates.
- Implemented operational policies to streamline procedures and boost productivity.
- Created new standard operating procedures, increasing team efficiency and revenue by 30%.
- Led staff training programs to elevate performance and improve service quality.
- Analyzed performance metrics to identify operational improvement areas.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with laws, regulations, and industry standards.
- Managed staff recruitment, training, and development across multiple locations.
- Cultivated strong client relationships to drive business growth and improve account retention.
MULTI-SITE CLINICAL MANAGER
Bond Vet
Chicago, Illinois
05.2023 - 12.2023
- Implemented innovative approaches that maintained high quality standards of care while reducing costs.
- Identified areas for operational efficiencies and executed solutions to optimize performance.
- Supervised and coached employees, delivering performance reviews and disciplinary action.
- Established goals for staff development through continuing education programs.
- Designed training programs for new employees.
- Developed customer service strategies that aligned with operational objectives and enhanced service levels.
- Resolved customer complaints in a timely manner by working collaboratively with internal teams.
PRACTICE MANAGER
The Royal Treatment Veterinary Center
Chicago
06.2016 - 05.2023
- Conducted regular meetings with clinical staff to review processes, identify areas for improvement and develop solutions.
- Implemented protocols to enable staff to provide top tier client and patient care.
- Addressed and resolved client concerns and/or feedback.
- Developed strategies to enhance operational efficiency and profitability, achieving notable outcomes.
- Analyze financial reports and trends, equipping medical directors with insights to make informed decisions and optimize resource allocation.
- Coordinated cross-departmental meetings to align on goals, fostering a culture of shared responsibility and driving marked progress.
- Facilitated regional meetings to review goals and KPIs, fostering progress and accountability.
- Analyzed income and sales trends to adjust prices/services, contributing to profit maximization.
- Fostered a culture of open communication and empathy, strengthening client relationships and building trust within the community.
LEAD VETERINARY TECHNICIAN
The Royal Treatment Veterinary Center
Chicago
12.2010 - 06.2016
- Vetted and interviewed potential new hires to ensure alignment with team standards.
- Trained new hires on RTVC philosophy and essential skills to enhance team effectiveness.
- Acted as liaison for DVMs and their patients.
- Executed rehabilitation treatments including hydrotherapy and cold laser therapy to support patient recovery.
- Obtained samples and performed diagnostic testing on patients such as; blood pressures, SPO2, heart rates and lung auscultation.
Education
THEATRE -
Columbia College Chicago
06-2008
Timeline
REGIONAL GENERAL MANAGER
Sploot Veterinary Care
12.2023 - Current
MULTI-SITE CLINICAL MANAGER
Bond Vet
05.2023 - 12.2023
PRACTICE MANAGER
The Royal Treatment Veterinary Center
06.2016 - 05.2023
LEAD VETERINARY TECHNICIAN
The Royal Treatment Veterinary Center
12.2010 - 06.2016
THEATRE -
Columbia College Chicago