Kate Frankenstein
Longwood,FL
Summary
Passionate about cultivating customer satisfaction through the consistent delivery of high-quality service. With a dedicated focus on understanding and addressing customer needs, I excel in implementing the best customer service practices and exploring innovative solutions to exceed their expectations. Proficient in a range of customer service strategies and options, I am committed to fostering positive client experiences and driving overall success through exceptional customer care.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Great Ocean Condos and Homes
07.2020 - 12.2021
- Duration: 1 year 5 month
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed reviews from the site into online software so future customers can gain access to previous guest's experiences
Education
Bachelor of Health Science - Physical Therapy (Pre-Physical Therapy)
University of South Florida
Tampa, FL12.2025
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Communication
- Customer Service
- Organization Skills
- Attention to Detail
Awards
- Four Years of a Varsity Sport - Lake Brantley High School, 05/01/22, Awarded for playing varsity lacrosse all four years of high school
- Honor Graduate - Lake Brantley High School, 05/01/22, Awarded for earning a 4.0 cumulative GPA over four years of high school
Certification
- CPR Certification
Timeline
Customer Service Representative
Great Ocean Condos and Homes
07.2020 - 12.2021
Bachelor of Health Science - Physical Therapy (Pre-Physical Therapy)
University of South Florida
- CPR Certification
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