Kate Hansen
Ann Arbor Racquet Club
Lansing,MI
4
years of professional experience
Experienced with managing member service teams to ensure high standards of customer service. Utilizes effective communication and leadership to address and resolve member issues. Track record of fostering collaborative environment and driving team performance.
Work History
Member Service Supervisor
3 Months- Summer job for the past 4 years
- Checked in all guests that came into the club
- Answered all questions they had
- Took phone calls
- Organized office and cleaned daily
- Restocked merchandise from backstock
- Did laundry
- Sold tennis equipment and merchandise
Retail Sales Associate
3 Months- Provided exceptional customer service, fostering positive shopping experiences and building customer loyalty.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
- Assisted in inventory management, ensuring accurate stock levels and organized merchandise displays.
Working with Life Skills
1 Year 9 Months- Facilitated connections among students during classroom activities.
- Grade 10, 11, 12
- 5 Hrs/Week
- Assisted life skills kids in classroom and field trips, fostering an inclusive environment. Promoted belonging among students through supportive interactions and engagement.
Desk position
2 Months- Assisted students in grade-level activities
- Assisted customers with inquiries and needs to enhance satisfaction. Managed social media posts to promote company engagement. Coordinated major events to increase community participation.
Retail Sales Associate
9 Months- Organized clothing racks and inventory to enhance product visibility and accessibility. Created engaging social media posts to promote brand awareness and drive customer engagement. Set Goals to improve at the job. Cleaned store and fitting rooms after close. Ran the cash register.
Education
High School - Grade 12
GPA: 3.9 GPA
Skills
Customer service
Organization
Attention to detail
Leadership
Conflict resolution
Collaboration skills
Adaptability
Empathy
Interests
Fashion and Style
Crafting and DIY Projects
Fundraising Events
Mindfulness Practices
Music
Interior Design
Travel
Timeline
Member Service Supervisor
Ann Arbor Racquet Club
05.2026 - 08.2026Read More
Retail Sales Associate
Urban Outfitters, Inc.
05.2025 - 08.2025Read More
Desk position
Ann Arbor Racquet Club
06.2023 - 08.2023Read More
Working with Life Skills
Saline High School
09.2022 - 06.2024Read More
Retail Sales Associate
Platos Closet
07.2022 - 04.2023Read More
Saline High School
High School from Grade 12
Read More
Awards
- May 2023, Gold Honor Roll Award, Grade, Obtaining a cumulative grade point average of between 4.0 to 3.6
- May 2022, Gold Honor Roll Award, Grade, Obtaining a cumulative grade point average of between 4.0 to 3.6
- May 2021, Gold Honor Roll Award, Grade, Obtaining a cumulative grade point average of between 4.0 to 3.6
Leadership
Captain of soccer team