Kate Hogan
Port Orange,FL
Summary
Respectful Staff Member possessing excellent communication, multitasking and cleaning abilities. Proficient in maintaining safe, sanitary locker rooms, conducting thorough facility tours and restocking supplies to maintain optimum inventory levels. Accommodating and welcoming individual willing to go above and beyond to assist guests with requests. Willingness to learn and eagerness to take on added responsibilities to meet both personal and team goals. Open and motivated to learn and utilize skills that contribute to a cohesive, successful workplace.
Overview
3
3
years of professional experience
Work History
Spa Attendant
The Spa At Venetian Bay
424 Luna Bella Ln Unit 125, New Smyrna Bch
02.2022 - Current
- Managed locker room inventory and supplies, replenishing as needed.
- Maintained inventory levels to guarantee consistent availability of necessary supplies and products for smooth spa operations.
- Managed front desk operations including making and answering phone calls, scheduling appointments, greeting guests upon arrival, and processing payments accurately while maintaining confidentiality of client information.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front Desk Coordinator
The Painted Lily Salon
3830 S Nova Rd Unit C2, Port Orange
12.2021 - 07.2023
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Managed reservations system effectively, minimizing mix-ups and overbooking.
- Welcomed each new arrival pleasantly and confirmed appointments and identification.
- Took appointment requests over phone, in person, and via computer for guests and provided confirmation information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained clean and organized front desk areas to uphold polished company image.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Picking up lunch for the stylists and any of their other needs.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
Education
Vocational - Massage Therapy
Daytona State College
Daytona Beach, FL05.2025
High School Diploma -
Penn Foster School
09.2022
Skills
- Opening and closing procedures
- Stock replenishment
- Trash waste and removal
- Cleaning and sanitation
- Sales and Upselling
- Guest Services
- Room preparation
- Laundry Management
- Reception Management
- Computer Skills
- Microsoft Office
- Microsoft Word
Timeline
Spa Attendant
The Spa At Venetian Bay
02.2022 - Current
Front Desk Coordinator
The Painted Lily Salon
12.2021 - 07.2023
High School Diploma -
Penn Foster School
Vocational - Massage Therapy
Daytona State College