Kate Iwuoha
Midlothian
Summary
Detail-oriented professional with expertise in credit analysis and compliance auditing. Proven ability to enhance operational efficiency and ensure regulatory adherence while fostering strong client relationships.
Overview
19
19
years of professional experience
Work History
Dealer Service Analyst
Ford Motor Credit Company
Dearborn
01.2020 - Current
- Analyzed credit reports to evaluate borrower eligibility for loans.
- Processed loan applications efficiently while managing customer accounts.
- Conducted regular audits of loan documentation to ensure compliance standards.
- Collaborated with sales teams to develop vehicle financing solutions that met customer needs.
- Facilitated interdepartmental communication to streamline operations and improve service delivery.
- Developed strong relationships with clients to enhance service experience.
- Negotiated pricing with customers to close deals promptly while ensuring dealership profitability.
- Researched current market trends in order to identify potential areas for growth within the dealership's market share.
- Developed sales strategies to meet monthly quotas established by management team.
- Followed federal and state regulations along with company policies.
Quality Analyst
Ford Motor Credit Company
Dearborn
07.2018 - 01.2020
- Ensured compliance with company standards, regulations, and procedures related to quality control and accounts review, supporting risk mitigation efforts
- Evaluated performance metrics from existing processes to recommend improvements enhancing product and account quality
- Developed and documented Quality Assurance procedures and protocols to maintain high standards
- Identified areas for improvement in accounts review systems and processes to increase efficiency and accuracy
- Provided training to new staff on proper procedures for reviewing customer accounts, promoting adherence to lending policies
- Managed multiple projects simultaneously while meeting tight deadlines under pressure
- Reviewed loan applications for adherence to company policies and regulations, contributing to risk management efforts.
- Conducted audits on financial documents, ensuring accuracy and integrity to support compliance with regulatory standards.
- Implemented corrective actions to improve overall product quality.
- Collaborated with cross-functional teams to enhance quality assurance processes.
- Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
- Provided training to personnel on quality assurance tools and procedures. on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Maintained records of inspection results, test data, and other relevant information.
- Supported management in implementing strategic initiatives for operational excellence.
- Analyzed customer feedback to identify specific service improvements, enhancing customer satisfaction.
Procedure Analyst
Ford Motor Credit Company
Dearborn
01.2014 - 07.2016
- Identified process improvement opportunities to enhance organizational efficiency and reduce costs • Collaborated with cross-functional teams on analytics initiatives to support data-driven decision making • Created plans Developed plans proposing solutions to efficiency, cost, or profit challenges. Aligning with organizational goals accurate records of data collected during analysis processes to ensure reliable information • Fostered positive Cultivated positive relationships with staff and management to enhance collaboration. relationships with staff and management to support project success
- Collaborated with cross-functional teams to improve process efficiencies.
- Analyzed financial data to support credit decisions and risk assessments.
- Developed and maintained reports to track portfolio performance metrics.
Bankruptcy Team Lead
Ford Motor Credit Company
Colorado Springs
06.2008 - 12.2013
- Monitored bankrupt accounts to ensure payments complied with plan agreements and legal requirements • Provided guidance to attorneys on issues arising during bankruptcy processes, ensuring compliance with laws and regulations • Drafted monthly reports on changes in debtor financial conditions for management review • Maintained detailed records of bankruptcy cases and tracked progress through completion • Conducted collections activities including asset location, settlement negotiations, and initiating legal action when necessary • Collaborated with bankruptcy attorneys to review and correct documents, ensuring accuracy and compliance
- Directed team operations to achieve daily goals. in daily operational activities at Ford Motor Credit Company.
- Facilitated communication between departments to enhance workflow efficiency.
- Developed training materials for new hires, facilitating consistent performance and quick onboarding.
- Mentored junior staff on best practices in customer service and support.
- Analyzed team performance metrics to identify areas for improvement and growth.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified and implemented process improvements, enhancing operational efficiency and effectiveness.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Loss Prevention Representative
Ford Motor Credit Company
Irving
06.2007 - 06.2008
- Monitored customer account activity to detect discrepancies and ensure accuracy • Ensured compliance with laws, regulations, company policies, and procedures in handling customer accounts • Investigated customer issues and resolved complex issues across multiple departments, enhancing account integrity and account records for accuracy and completeness, supporting financial reporting • Reconciled discrepancies discrepancies between system-generated reports and manual entries, supporting accurate financial reporting and customer relationships by providing prompt and accurate service • Assisted customers with account inquiries and changes in a timely manner • Assisted with training new staff on account maintenance procedures
- Collaborated with law enforcement on theft investigations and recovery efforts.
- Monitored vehicle inventory levels to prevent theft and ensure security. to prevent theft and ensure asset security.
- Conducted audits of financial transactions for accuracy and compliance.
Education
BBA - Business Administration And Management
The University of Texas At Arlington
Arlington, TX05-2007
Skills
- Credit analysis
- Loan processing
- Regulatory compliance
- Risk assessment
- Quality assurance
- Process improvement
- Project management
- Cross-functional collaboration
- Team leadership
- Team management
- Training and development
- Problem solving
- Decision-making
- Customer relations
Affiliations
- Volunteer-North Texas Food Bank
Timeline
Dealer Service Analyst
Ford Motor Credit Company
01.2020 - Current
Quality Analyst
Ford Motor Credit Company
07.2018 - 01.2020
Procedure Analyst
Ford Motor Credit Company
01.2014 - 07.2016
Bankruptcy Team Lead
Ford Motor Credit Company
06.2008 - 12.2013
Loss Prevention Representative
Ford Motor Credit Company
06.2007 - 06.2008
BBA - Business Administration And Management
The University of Texas At Arlington