Kate Jackson
1542 N Hampshire Lane ,UT
Summary
Dynamic retail professional with a proven track record at Bath and Body Works, excelling in customer relationship building and team motivation. Recognized for enhancing sales through effective communication and training initiatives, while streamlining operations to boost efficiency. Committed to delivering exceptional service and fostering loyalty through personalized attention and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Lead Retail Sales Associate
Rod Works
Lehi, UT
08.2016 - 07.2020
- Guided customers in choosing products to elevate shopping experience.
- Kept sales floor merchandise well-organized and presentable.
- Learned operational procedures for inventory management and restocking.
- Supported team in achieving sales goals through effective communication.
- Participated in training sessions to develop product knowledge and sales techniques.
- Adapted to varying customer needs and provided personalized service.
Lead Sales Associate
Bath and Body Worka
Sandy, UT
05.2015 - 07.2016
- Led team in achieving sales targets through effective customer engagement strategies.
- Trained and mentored new associates, enhancing overall team performance and service quality.
- Developed product knowledge seminars, improving staff competency and customer satisfaction ratings.
- Streamlined inventory management processes, reducing stock discrepancies and enhancing order fulfillment efficiency.
- Fostered relationships with key customers, resulting in increased repeat business and loyalty program participation.
- Collaborated with management to refine operational procedures, optimizing store performance and profitability.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Front Office Supervisor
Frontier Middle School
Eagle Mountain, UT
08.2012 - 05.2014
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Achieved high-quality service by maintaining open communication channels among team members.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
Interior Design
UVU
Orem, UT05.1994
Skills
- Customer relationship building
- Store operations
- Scheduling coordination
- Policy enforcement
- Store maintenance
- Merchandise display
- Team motivation
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Cleaning and sanitizing
- Multitasking
- Adaptable and flexible
- Reliability
Timeline
Lead Retail Sales Associate
Rod Works
08.2016 - 07.2020
Lead Sales Associate
Bath and Body Worka
05.2015 - 07.2016
Front Office Supervisor
Frontier Middle School
08.2012 - 05.2014
Interior Design
UVU