Kate Lapsin
North Hills,CA
Summary
Experienced Chick-fil-A team member with four years in the company, including one year as manager. Skilled in leading and training teams, managing daily operations, and delivering exceptional customer service. Strong problem-solving abilities, capable of fostering a positive, team-oriented environment. Great ability to drive performance, support business goals, and maintain operational excellence in a fast-paced environment. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
5
5
years of professional experience
Work History
Supervisor
Chick-fil-A, Tampa Avenue
10.2023 - Current
- Oversaw daily tasks and workflow, resolved operational challenges, and supported team development to maintain high standards of service and efficiency.
- Coordinated team activities to ensure smooth restaurant operations, provided guidance and training to staff, and maintained a welcoming environment for guests.
- Directed and motivated employees, handled guest concerns, and implemented procedures that improved overall performance and restaurant operations.
Trainer
Chick-fil-A, Devonshire & Reseda
04.2023 - 10.2023
- Delivered training programs for new team members, ensuring they mastered restaurant procedures, customer service standards, and safety protocols.
- Mentored staff through hands-on coaching and feedback, improving team skills, and overall performance on the floor.
- Led ongoing training initiatives, created new training systems to improve efficiency and understanding of Chick-fil-A hospitality.
Team Member to Trainer
Chick-fil-A, Tampa Avenue
02.2022 - 04.2023
- Assisted team in daily operations, maintaining cleanliness, and supporting coworkers to ensure smooth service.
- Provided excellent customer service by taking orders accurately, addressing guest needs, and maintaining a friendly dining or drive-thru experience.
- Contributed to a fast-paced work environment by efficiently completing tasks, collaborating with team members, and upholding restaurant standards.
Tutor
Tutor, At Home Business
01.2021 - 08.2021
- Helped kids and classmates understand school subjects by explaining lessons in a clear and fun way.
- Worked one-on-one with kids to practice skills and improve confidence in learning.
- Created games and activities to make learning enjoyable and track student progress.
Education
Bachelor of Science - Economics
Florida International University
Miami, FL06.2028
AS - Business & Administration
Los Angeles Pierce College
Woodland Hills, CA06.2026
undefined
James Monroe High School
North Hills, CA06.2024
Skills
- Cash Handling & Supply Management
- Training & Mentoring New Employees
- Daily Operations & Workflow Management
- Expert in Food Safety & Sanitation Practices
- Conflict Resolution & Problem Solving
- Staff management
- Customer service
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Supervisor
Chick-fil-A, Tampa Avenue
10.2023 - Current
Trainer
Chick-fil-A, Devonshire & Reseda
04.2023 - 10.2023
Team Member to Trainer
Chick-fil-A, Tampa Avenue
02.2022 - 04.2023
Tutor
Tutor, At Home Business
01.2021 - 08.2021
undefined
James Monroe High School
Bachelor of Science - Economics
Florida International University
AS - Business & Administration
Los Angeles Pierce College