Kate Mccullagh
Queens,NY
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Bowery Group by greeting and seating people to make sure they got the best experience we could offer them. My expertise in customer service and effective time management, coupled with a knack for team collaboration, has consistently improved operational efficiency and client relations.
Overview
3
3
years of professional experience
Work History
Host
Bowery Group
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Receptionist
Open Sesame Dentistry
06.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled calling and updating insurance for patients before their appointments
Host
Bowery Group
06.2021 - 09.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Specialist in Psychology - Business Administration
Salve Regina University
Newport, RI05.2027
High School Diploma -
Notre Dame School of Manhattan
New York, NY06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host
Bowery Group
05.2024 - Current
Receptionist
Open Sesame Dentistry
06.2022 - 09.2022
Host
Bowery Group
06.2021 - 09.2021
Specialist in Psychology - Business Administration
Salve Regina University
High School Diploma -
Notre Dame School of Manhattan
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