Kate McIntire
Salt Lake City,UT
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Old Navy
Salt Lake City, UT
05.2025 - Current
- Led team in achieving sales targets through effective communication and collaboration.
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Trained and mentored new staff on customer service standards and operational procedures.
- Implemented visual merchandising standards to enhance store presentation and improve customer experience.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and retention.
- Coordinated promotional events, driving foot traffic and increasing brand visibility within the community.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Direct Support Professional
Acumen
Draper, UT
01.2023 - 05.2025
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed rapport to create safe and trusting environment for care.
Key Holder
Cotton On
Farmington, UT
11.2023 - 10.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Personal Shopper
Macey's Grocery Store
West Jordan, UT
01.2022 - 09.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided product advice to customers to help select most suitable items for individual needs.
Key Holder
Cotton On Group
Orem, UT
02.2020 - 05.2020
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Cashier
Macey's Grocery Store
Orem, UT
09.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Sales Associate
ScholarWear
South Jordan, UT
05.2017 - 08.2017
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed rapport to create safe and trusting environment for care.
Education
High School Diploma -
Mountain View High School
Orem, UT05.2018
Skills
- Customer Service
- Money Handling
- Point of Sale Operation
- Product Recommendations
- Sales Trends
- Problem-Solving
- Teamwork
- Relationship Building
- Time management
- Shipment Manager
Timeline
Assistant Manager
Old Navy
05.2025 - Current
Key Holder
Cotton On
11.2023 - 10.2024
Direct Support Professional
Acumen
01.2023 - 05.2025
Personal Shopper
Macey's Grocery Store
01.2022 - 09.2022
Key Holder
Cotton On Group
02.2020 - 05.2020
Sales Associate
ScholarWear
05.2017 - 08.2017
Cashier
Macey's Grocery Store
09.2016 - 05.2018
High School Diploma -
Mountain View High School