Kate Ruiz
Dallas ,TX
Summary
Results-driven front desk receptionist skilled in time management and delivering outstanding customer service. Experience in maintaining organized operations and fostering positive client interactions to ensure a welcoming environment.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/Case Manager
Steadfast Home Health Mental Services
10990 Switzer Ave Suite #302 Dallas,TX 75238
01.2025 - Current
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate client records using electronic health record systems for efficient data management.
- Coordinated communication between clients and healthcare providers to facilitate care continuity.
- Assisted with administrative tasks, including file organization and inventory management of office supplies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Barista
Starbucks
8450 N Belt Line Rd Irving, TX 75063
04.2024 - 12.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated espresso machines and brewing equipment, maintaining high-quality beverage standards.
- Trained new baristas on drink preparation techniques and company protocols to enhance team performance.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations consistently.
- Collaborated with team members to create seasonal promotions, contributing to increased sales initiatives.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Fast Food Manager
Chick Fil A
3040 W Mockingbird Ln Dallas, TX 75235
06.2018 - 04.2024
- The owner of the Chick Fil A transferred me to work in a different location 3820 W Northwest Hwy Dallas, TX 75220 in 2021
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Analyzed sales trends to inform menu offerings and promotional strategies, driving revenue growth.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
W.T White High School
4505 Ridgeside Dr Dallas, TX 75244Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist/Case Manager
Steadfast Home Health Mental Services
01.2025 - Current
Barista
Starbucks
04.2024 - 12.2024
Fast Food Manager
Chick Fil A
06.2018 - 04.2024
High School Diploma -
W.T White High School