Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kate Stillman

Denver,CO

Summary

Reliable and hardworking professional who works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

It's All Peachy Frozen Yogurt
Centennial, Colorado
10.2022 - Current
  • Resolved customer disputes with professionalism, and maintained the company's reputation.
  • Trained and mentored a staff of 12 on customer service and product knowledge.
  • Assisted in financial tasks, including cash handling, and daily reconciliation.

Volunteer

Kaiser Permanente, Los Angeles Medical Center
Los Angeles, California
12.2020 - 11.2021
  • Collaborated with healthcare staff to provide a seamless patient experience.
  • Empathized and problem-solved through patient interaction.
  • Supported nursing staff by working on variety of projects to enhance department.

Server

The Cheesecake Factory
Sherman Oaks, California
08.2018 - 03.2020
  • Anticipated customer needs through extensive knowledge of the menu and dining experience.
  • 100% on-time job reliability.
  • Managed guest orders and addressed special requests efficiently.

Bartender/Server

Applebee's Grill + Bar
Rogers, Minnesota
06.2015 - 06.2018
  • Prepared and served a variety of alcoholic and non-alcoholic beverages.
  • Maintained cleanliness and organization of bar area and equipment.
  • Assisted in training new bartenders on procedures and drink preparation techniques.

Education

Bachelor of Arts - Theatre Arts/Communication Studies

University of Minnesota
Minneapolis, MN
05-2018

Skills

  • Cash handling
  • Team building
  • Problem solving
  • Adaptability
  • Hospitality and accommodation
  • Customer service
  • Staff training
  • Effective communication
  • Time management
  • Employee scheduling

Certification

  • Completion of Latte Basics class at Corvus Coffee Roasters.

Languages

Spanish
Limited

Timeline

Store Manager

It's All Peachy Frozen Yogurt
10.2022 - Current

Volunteer

Kaiser Permanente, Los Angeles Medical Center
12.2020 - 11.2021

Server

The Cheesecake Factory
08.2018 - 03.2020

Bartender/Server

Applebee's Grill + Bar
06.2015 - 06.2018

Bachelor of Arts - Theatre Arts/Communication Studies

University of Minnesota

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