Kate Weeks
Lahaina,HI
Summary
Experienced Concierge Manager with background in overseeing concierge teams, hiring new employees, training of company hew hires. Committed to providing exceptional guest experience, along with team satisfaction. History of improving operational efficiency and consistently exceeding service expectations. Dedicated and adaptable professional with a proactive and positive attitude and the ability to learn quickly.
Overview
17
17
years of professional experience
Work History
Concierge Manager/ Company Trainer
Maui Concierge Service
Lahaina, HI
07.2013 - Current
- Managed concierge staff at multiple resort locations, ensuring that they provided exceptional service to guests.
- Managed inventory and supplies to ensure materials were available when needed, both at desk and store locations.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Maintained a high level of professionalism while interacting with guests, resolving any issues or complaints promptly.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Created Maui Concierge Magazine, working with local vendors and restaurants for annual publication.
Concierge
Ritz-Carlton Kapalua
Lahaina, HI
04.2008 - 04.2013
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Offered personalized concierge service to guests in planning detailed itineraries to create a memorable stay and experience at the Ritz-Carlton.
- Interacted with various resort departments to fulfill guest requests.
Education
Bachelor of Science - Psychology
Portland State University
Portland, OR05-2003
Skills
- Exceptional communication
- Reservation management
- Strong leadership
- Problem-solving
- Customer service
- Luxury service standards
- Tourism industry insight
- Training and mentoring
- Adaptability and flexibility
References
References available upon request.
Timeline
Concierge Manager/ Company Trainer
Maui Concierge Service
07.2013 - Current
Concierge
Ritz-Carlton Kapalua
04.2008 - 04.2013
Bachelor of Science - Psychology
Portland State University
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