Kateena Morris
Operations Manager
Lithonia,GA
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Helpful Hands
Alpharetta, GA
01.2016 - Current
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
Team Supervisor
Levy Restaurants
1 State Farm Drive, Atlanta, Ga 30303
06.2014 - 06.2016
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Coordinated cross-functional teams to achieve project objectives within strict deadlines.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed performance reviews for 23 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Education
High School Diploma -
Mount Zion High School
Jonesboro, GA06.1998
Associate of Science - Nursing Administration
Georgia State University
Atlanta, GASkills
- Business Growth Initiatives
- Policies and procedures implementation
- Goal Setting
- Project Leadership
- Sound Judgment
- Employee relations and conflict resolution
- Customer relations specialist
- Scheduling
- Revenue Generation
- Performance Evaluation and Monitoring
- Staff training/development
- Cost reduction and containment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkFull TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingWork from home optionPaid time offTimeline
Operations Manager
Helpful Hands
01.2016 - Current
Team Supervisor
Levy Restaurants
06.2014 - 06.2016
High School Diploma -
Mount Zion High School
Associate of Science - Nursing Administration
Georgia State University