Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kateland Loudermilk

Carrollton,GA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Mac Papers and Packaging
05.2022 - Current
  • Handling Account Managers and Customers to ensure they are taken care of and satisfied
  • Problem solving under stressful situations
  • Order Management
  • Answering phones in a timely manner
  • Entering Purchase orders to Manufacturers
  • Customer Facing, Help with AR's, pick up checks from tier one customers
  • Top CSR company wide, most orders and revenue keyed in 2024
  • Specializes in supporting Key Strategic/ multi location PKG accounts for Top PKG performer's
  • Full inside sales-cycle; order entry for WHS, DIRECT, and XDK
  • Item code set up

Front Office Receptionist

Aica Orthopedics
11.2021 - 05.2022
  • Greeting patients coming in for appointments
  • Verify insurance information for each patient.
  • Answering 4 line phone system.
  • Handling any patient issues that may arise regarding appointment or insurance.
  • Confirming next day patient appointments.
  • Taking payments for patient visits and maintaining collections on accounts.

Driver

Isbill Dental Lab
11.2020 - 11.2021
  • Delivered goods and services to customers on time and in excellent condition.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Verified contents of inventory loads against shipping papers to determine discrepancies.
  • Consulted with customers to gain feedback and address product or service concerns.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.

Education

Some College (No Degree) - Early Childhood Development

West Central Technical College
Waco, GA

High School Diploma - undefined

Alexander High School
Douglasville, GA
05.2019

Skills

  • Safe driving techniques
  • Confidentiality understanding
  • Schedule management
  • Works well with others
  • Communication
  • People skills
  • Multitasking
  • Problem solver
  • Product Knowledge
  • Problem-solving
  • Customer relationship management (CRM)
  • CRM software
  • Data entry
  • Call center experience

Timeline

Customer Support Specialist

Mac Papers and Packaging
05.2022 - Current

Front Office Receptionist

Aica Orthopedics
11.2021 - 05.2022

Driver

Isbill Dental Lab
11.2020 - 11.2021

High School Diploma - undefined

Alexander High School

Some College (No Degree) - Early Childhood Development

West Central Technical College

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Kateland Loudermilk