Summary
Overview
Work History
Education
Skills
Timeline
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Kelvin Walker

Houston

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Tycoon Constructions
01.2024 - 01.2025
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Box Truck Driver

Amazon
01.2023 - 12.2023
  • Assisted in warehouse operations when needed, contributing to overall team success and productivity.
  • Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
  • Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
  • Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
  • Coordinated with fellow drivers on multi-stop routes for efficient teamwork and resource allocation during high-demand periods.

Material Handling Specialist

UTMB Health
02.2022 - 12.2022
  • Sorted, organized and restocked products in [Number]-foot warehouse by unloading shipments and safely moving products to storage locations.
  • Read work orders and received oral instructions to determine work assignments and material or equipment needs.
  • Enhanced overall productivity, streamlining inventory management systems and procedures.
  • Provided guidance on proper lifting techniques, reducing workplace injuries related to material handling tasks.

Warehouse Worker

Fed Ex Ground
01.2021 - 12.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Education

High School Diploma -

Dickinson High School
Dickinson, TX
05-2018

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Call center experience
  • Conflict resolution
  • Safe driving practices
  • Punctuality
  • Heavy lifting
  • Mechanical tools
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service

Timeline

Customer Support Specialist

Tycoon Constructions
01.2024 - 01.2025

Box Truck Driver

Amazon
01.2023 - 12.2023

Material Handling Specialist

UTMB Health
02.2022 - 12.2022

Warehouse Worker

Fed Ex Ground
01.2021 - 12.2021

High School Diploma -

Dickinson High School

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Kelvin Walker