KATELEIGH DENCHAK
Ewing,NJ
Summary
Key Account Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Avionic Instruments LLC
Avenel, NJ
02.2014 - Current
- Ensuring compliance with all contractual and product support obligations.
- Understanding all existing contracts and Product Support Agreements to ensure compliance.
- Negotiating contractual agreements.
- Processing all incoming paperwork.
- Sending weekly updates to all Key Account customers, and maintaining a relationship with buyers.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Logging all transactions in the customer service database.
- Ensuring all files are complete and ready for shipment upon completion of repair and receipt from final QC.
- Providing orders ready to ship to Billing/Shipping CSR.
- Helped achieve monthly quotas.
Server
Rat's Restaurant
Hamilton, NJ
09.2013 - 03.2014
Bartender/Server/Host/Trainer
KC Prime Steakhouse
Lawrence, NJ
11.2012 - 09.2013
Marketing Assistant
Riptide Publishing
Hillsborough, NJ
03.2012 - 01.2013
- Assisted the Marketing Director with strategic social media and advertising campaigns.
- Oversaw virtual office.
- management tasks including website updates, content management, and more.
Shift Manager
The Ferry House
Princeton, NJ
01.2011 - 03.2012
- Trained service staff to enhance customer service and increase profit through suggestive selling.
- Improved productivity and morale by initiating systems for accountability and by instituting effective training procedures.
- Developed marketing campaigns to increase visibility of the restaurant.
- Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
- Acted as a liaison between the General Manager and the Owner.
- Worked as a Banquet Organizer within the restaurant, including organizing and working private catering events outside the restaurant.
Education
Bachelor of Arts - Anthropology
Rutgers University-Douglass College
2009
Skills
- Exceptional communication skills
- Strong client relations
- International sales support
- Conflict resolution techniques
- Quick learner
- Creative problem solver
- Passion for customer satisfaction
- MS Windows proficient
Timeline
Customer Service Representative
Avionic Instruments LLC
02.2014 - Current
Server
Rat's Restaurant
09.2013 - 03.2014
Bartender/Server/Host/Trainer
KC Prime Steakhouse
11.2012 - 09.2013
Marketing Assistant
Riptide Publishing
03.2012 - 01.2013
Shift Manager
The Ferry House
01.2011 - 03.2012
Bachelor of Arts - Anthropology
Rutgers University-Douglass College
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