Katelenn Galindo
Clovis,CA
Summary
Dynamic leader with proven expertise in customer relations and cash drawer management. Excelled in enhancing customer satisfaction and team performance through effective communication and staff training. Demonstrates exceptional time management and verbal communication skills, ensuring high-quality service and operational efficiency. Highly motivated, proactive and dedicated to excelling in the workplace.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
McDonald’s
07.2018 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Used POS system to enter orders, process payments and issue receipts.
Manager
Menchie's Frozen Yogurt
07.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Mclane High School
Fresno, CA11.2016
Skills
- Cash Drawer Management
- Cash Register Operation
- Stocking and Organization
- Customer assistance
- Customer support
- Maintaining Store Appearance
- Refund Handling
- Product Restocking
- Refunds and exchanges
- Product knowledge
- Staff Training
- Cleaning and sanitizing
- Time management skills
- Written and verbal communication
- Cash Handling
- Purchase assistance
- Basic math skills
- Money handling
- Consistency
Timeline
Manager
Menchie's Frozen Yogurt
07.2022 - Current
Cashier Team Lead
McDonald’s
07.2018 - 07.2021
High School Diploma -
Mclane High School
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