Katelin Smith
Account Manager
Memphis,TN
Summary
Dedicated and results-oriented Account Manager with experience in collections and accounts receivable. Proven track record of optimizing cash flow, reducing delinquency rates, and improving overall financial performance. Seeking to leverage expertise in account management and customer relations to drive efficiency and profitability
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
NexAir LLC
08.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of 1,400 accounts, ensuring timely communication and effective problem resolution.
- Collaborated with internal teams to resolve billing discrepancies and disputes in a timely manner, ensuring accurate and timely payment processing.
- Developed a Standard Operating Procedure (SOP) for future account managers, outlining best practices and guidelines for collections and accounts receivable management.
- Negotiated payment plans and settlements with delinquent customers, maintaining a professional and empathetic approach to customer relations
- Prepared and analyzed aging reports, identifying trends and areas for improvement to optimize collections processes.
Math Teacher / Dance Sponsor
Arlington Middle School
10.2022 - 07.2023
- Fulfilled all regular teaching duties in addition to sponsor duties
- Collected and managed funds for the dance program, ensuring accurate record-keeping and adherence to financial procedures.
- Regularly communicated with dancers, instructors, and vendors, promptly addressing workflow issues and ensuring effective collaboration
- Created dance schedules based on coaches' preferences and collaborated with the plant manager and stakeholders to prioritize and coordinate dance practices efficiently.
- Organized all dance paperwork and meticulously recorded payment information, ensuring accurate financial documentation
- Effectively communicated with Varsity representatives and travel agents, ensuring dancers' needs were met for travel and competition arrangements.
Math Instructional Coach
KIPP Memphis Collegiate Schools
07.2022 - 10.2022
- Observe teachers and provide feedback on their instructional strategies
- Cultivate positive relationships between community members, school students and teachers
- Utilize software KickUp to submit teacher observations
- Complete and track inventory of school-wide materials using Excel
- Lead meetings to convey policy changes, gather information and assess employee thoughts.
5th Grade Math Teacher
Shelby County Schools
07.2021 - 05.2022
- On Leadership Team for mathematics
- Presented professional development segment on classroom management to staff
- Utilize multiple resources to create unique teaching plans that ensure success
- Strengthened relationships through regular phone and email communication
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Provided meaningful math instruction to improve math skills of children.
5th Grade Math Teacher
Metro Nashville Public Schools
08.2017 - 05.2021
- Prepared and implemented lesson plans covering required course topics.
- Led a virtual workshop for families during Covid-19 Presented Professional Development that supported virtual learning
- Achieved highest math growth at West End for 2018-2019
- Created 30 math instruction videos for students to access during virtual learning
- Scheduled appointments with parents to discuss student progress and classroom behavior.
Assistant Manager
Plato's Closet
01.2010 - 08.2013
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science - Elementary Education
University of Central Florida
Orlando, FL05.2015
Associate of Arts - Elementary Education
Santa Fe College
Gainesville, FL08.2013
Skills
- Excellent Communication
- Relationship Building
- Customer Service
- Team-minded
- Active Listener
- Skilled in Fast-Paced Environments
- Collaborative
- Strategic planning
- Perseverance
- Organization and Time Management
Certification
Licensed Teacher (K-5)
Timeline
Account Manager
NexAir LLC
08.2023 - Current
Math Teacher / Dance Sponsor
Arlington Middle School
10.2022 - 07.2023
Math Instructional Coach
KIPP Memphis Collegiate Schools
07.2022 - 10.2022
5th Grade Math Teacher
Shelby County Schools
07.2021 - 05.2022
5th Grade Math Teacher
Metro Nashville Public Schools
08.2017 - 05.2021
Assistant Manager
Plato's Closet
01.2010 - 08.2013
Bachelor of Science - Elementary Education
University of Central Florida
Associate of Arts - Elementary Education
Santa Fe College
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