Samir Ibrahim
Atlanta,GA
Summary
Dynamic Account Manager with a proven track record at The Morning Star Trans LLC, specializing in enhancing customer satisfaction and streamlining operations. Demonstrated expertise in accounting recordkeeping and a strong ability to foster teamwork drive significant sales growth and the development of key accounts. Excellent communication skills and an enthusiastic approach consistently lead to exceeding expectations.
Overview
7
7
years of professional experience
Work History
Account Manager
The Morning Star Trans LLC
Atlanta, GA
06.2022 - Current
- Tracking income and expenses related to truck operations.
- Managing fuel costs, recording maintenance, and repair expenses.
- Accurately invoiced clients on loads hauled and on any billable expense.
- Staying compliant with tax regulations.
- Planning for unexpected costs, and regularly reviewing financial reports to maintain the business's health.
- Communicating with drivers on payment summaries, submitting paperwork, and making sure all loads are accounted for.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
Customer Service
Saks Fifth Avenue OFF 5th
Atlanta, GA
08.2018 - 06.2022
- Helped customers complete purchases, locate items, and join rewards programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise consistently on the floor and at customer service.
- Developed customer service standards and trained personnel in customer service procedures.
- Resolved escalated customer service issues as needed.
Sales Associate
TJ Maxx
Tucker, GA
10.2017 - 08.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about products, prices, and services.
- Operated cash register efficiently and accurately, and processed cash, checks, credit cards, gift cards, or automatic debit payments.
Education
Associate of Science - Computer Science
Georgia State University
Atlanta, GA05-2019
High School Diploma -
Lakeside High School
Atlanta, GA05-2017
Bachelor of Science - Computer Science
Georgia State University
Atlanta, GASkills
- Account development
- Accounting recordkeeping
- Customer training
- Lead prospecting
- Sales leadership development
- Excellent multitasking
- Teamwork and professionalism
- Excellent communication
- Microsoft Excel
Timeline
Account Manager
The Morning Star Trans LLC
06.2022 - Current
Customer Service
Saks Fifth Avenue OFF 5th
08.2018 - 06.2022
Sales Associate
TJ Maxx
10.2017 - 08.2018
Associate of Science - Computer Science
Georgia State University
High School Diploma -
Lakeside High School
Bachelor of Science - Computer Science
Georgia State University
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