Katelin Lillie
Adams,NY
Summary
Experienced with writing detailed and accurate service reports, ensuring customer transparency and trust. Utilizes strong communication skills to effectively liaise between customers and technicians, enhancing service outcomes. Track record of managing service schedules efficiently, ensuring timely maintenance and repair operations.
Overview
1
1
year of professional experience
Work History
Service Writer
C and J's Repair Shop
Watertown, NY
08.2023 - 11.2024
- Communicated service needs and options clearly to customers, enhancing overall satisfaction.
- Documented repair orders accurately, ensuring clarity for technicians and timely service delivery.
- Coordinated parts ordering with suppliers, streamlining inventory management and reducing wait times.
- Assisted in diagnosing customer issues by gathering detailed vehicle information and service history.
Education
Bachelor of Science - Cyber Security
Utica University
Utica, NY03-2027
Skills
- Sales transactions
- Schedule coordination
- Order preparation
- Cost estimates
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
Timeline
Service Writer
C and J's Repair Shop
08.2023 - 11.2024
Bachelor of Science - Cyber Security
Utica University