Katelin Smoak
Cope
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Veterinarian Technician
Santee Animal Hospital
Santee, SC
03.2025 - Current
- Delivered exceptional animal care by overseeing health and well-being of diverse species in clinical environment.
- Prepared surgical instruments and upheld a sterile environment to assist veterinarians in delivering optimal patient care during procedures.
- Conducted comprehensive evaluations of animal health through diagnostic testing to inform effective treatment plans.
- Facilitated effective client communication by explaining procedures, treatment options, and follow-up care.
- Monitored and administered prescribed medications and treatments, maintaining accuracy in dosages and compliance with safety procedures.
- Managed medical equipment and supply inventory to uphold safety standards and ensure compliance.
- Handled over 50 phone communications swiftly, ensuring timely assistance for callers.
Veterinary Assistant
Bamberg Veterinary Clinic
Bamberg, SC
09.2021 - 02.2025
- Assisted with paperwork processing and data entry for medical records. Supported customer service by answering phone inquiries and addressing questions. Provided administrative support to enhance operational efficiency.
- Verified prescriptions and provided medications to patients, ensuring compliance with safety standards.
- Executed animal restraint techniques while conducting blood work and diagnostic procedures in high-stress environments.
- Assisted medical professionals in executing surgical and non-surgical interventions to enhance patient care.
- Conducted thorough sterilization and maintenance of surgical instruments to uphold safety and operational standards.
- Operated IDEXX laboratory equipment to facilitate accurate diagnosis for physicians.
- Answered phone calls
Stay at home parent
Home
Cope, SC
05.2019 - 09.2021
- Coordinated daily schedules and activities to ensure a nurturing and structured home environment.
- Enhanced family dynamics by delivering round-the-clock childcare, promoting early childhood development.
- Achieved a pristine living environment through housekeeping practices.
- Elevated family nutrition by preparing diverse and health-conscious meals and snacks.
- Streamlined financial processes, resulting in improved household budget management.
- Improved family health outcomes by providing attentive home health care services.
- Designed and implemented age-appropriate learning activities and exercises.
Cashier / Hostess / Customer Service Associate
Chestnut Grill
Orangeburg, SC
12.2018 - 04.2019
- Greeted guests at front desk/hostess stand.
- Provided excellent customer service, processed payments balanced cash tills by counting bills and coins, computed transactions quickly, trained new employees by demonstrating restaurant standards.
- Executed thorough cleaning of kitchen areas to ensure hygiene and safety standards.
Cafe Associate
South Carolina Motorplex
Orangeburg, SC
03.2018 - 10.2018
- Greeted guests visiting the Motorplex.
- Provided customer support by assisting with inquiries and resolving issues.
- Processed payments accurately and efficiently. Balanced cash registers by counting bills and coins.
- Facilitated training sessions for new staff on restaurant protocols and service standards.
- Maintained cleanliness and organization of kitchen area to support efficient food preparation.
Customer Service Associate
Blue Cross Blue Shield
Orangeburg, SC
07.2017 - 12.2017
- Responded to customer queries and complaints through phone interactions, ensuring effective problem resolution and support.
- Facilitated seamless transfer of customer calls to appropriate insurance providers.
- Educated customers on insurance policy details to facilitate informed decision-making.
- Processed transactions quickly for clients.
Receptionist / Customer Service Associate
Nissan of Orangeburg
Orangeburg, SC
07.2016 - 12.2017
- Welcomed guests at front desk to enhance customer experience during service check-in process.
- Managed incoming phone calls, ensuring efficient transfer and response to inquiries.
- Managed facility supply inventories; received deliveries and organized supplies in stockrooms and designated guest areas.
Education
High School Diploma -
Edisto High School
Cordova, SC05.2016
High School Diploma - Veterinary Science
Penn Foster Career School
Scranton, PASkills
- Demonstrated exceptional customer service skills to enhance client satisfaction
- Leveraged advanced computer skills to enhance operational efficiency
- Optimized scheduling and prioritization of tasks to enhance productivity
- Adapted swiftly to new concepts and processes, demonstrating strong learning agility
Timeline
Veterinarian Technician
Santee Animal Hospital
03.2025 - Current
Veterinary Assistant
Bamberg Veterinary Clinic
09.2021 - 02.2025
Stay at home parent
Home
05.2019 - 09.2021
Cashier / Hostess / Customer Service Associate
Chestnut Grill
12.2018 - 04.2019
Cafe Associate
South Carolina Motorplex
03.2018 - 10.2018
Customer Service Associate
Blue Cross Blue Shield
07.2017 - 12.2017
Receptionist / Customer Service Associate
Nissan of Orangeburg
07.2016 - 12.2017
High School Diploma -
Edisto High School
High School Diploma - Veterinary Science
Penn Foster Career School